ESS.VIP.SERV Shared Services TF Meeting 14-15 April 2016 Agenda item F1 Main Conclusions Eurostat

Main conclusions G) L) P) Gergely France Germany United Kingdom Luca Slovenia Finland Sweden Montenegro Pierre Austria Serbia UNECE Estonia

Main conclusions on topic C3 General M/S/L only provided to ESS Shared Services ESTAT should take the lead in the governance of M/S/L Usage – out-of-the-box / adapt Funding Even – out Open source EU Funded (implementation) Sharing costs according to usage

Main conclusions on topic C3 Maintenance Levels to be established: Bugfixing Technical maintenance (new versions of underling software) New versions / Evolutionary maintenance – response to requirements Contracts binding provider user Support Documentation – being shared, must be detailed Best effort Training Licensing Hosting model Commercial vs. open source Dependencies

Main conclusions on topic C4 Business domain needs in selecting process.

Main conclusions on topic C5 Certification Single entry point of certification Different levels - criteria to separate them Requirements to describe requirements for certification Catalogue Aim for a single catalogue Governance Separate service governance from catalogue / certification Use ITIL/ALM as a reference framework

Main conclusions on topic D1 Service candidates for phase 3

Main conclusions on topic E1 Communication actions