Beechfield Road, Corsham,

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Presentation transcript:

Beechfield Road, Corsham, NHS Pharmacy Patient Survey Results Contract Year: 2016-2017 Providing an NHS Service As a NHS Pharmacy we are contractually required to carry out an annual survey of our patients. This survey takes a number of areas of the Pharmacy into consideration. This leaflet has been produced to provide you with the results of the survey where we performed well and areas where we will be looking to improve. If you have any questions or comments about the results then please speak to a member of our team. Many thanks Shaunaks Pharmacy Shaunaks Pharmacy Beechfield Road, Corsham, Wiltshire, SN13 9DN

CORSHAM pharmacy Areas Where The Pharmacy Is Performing Strongly % of customers satisfied What you thought of the waiting time it took to dispense prescriptions and serve you 97% What you thought about the availability of medicines and appliances you need 100% How polite were our team and did they take the time to listen to what you wanted 99% What you thought about our website repeat prescription re-ordering system and automated phone ordering system

Corsham pharmacy Areas where the Survey identified areas for potential improvement % of customers satisfied How well do you think we provided general advice on leading a more healthy lifestyle including physical exercise 81%