Coping with Organizational Life: Emotions and Stress Chapter 5

Learning Objectives Distinguish between emotions and moods. Describe how emotions and mood influence behavior in organizations. Describe ways that people manage their emotions in organizations.

Learning Objectives Identify the major causes and consequences of stress. Describe the adverse effects of organizational stress. Identify various ways of reducing stress in the workplace.

Emotions Have An Object Spread is Contagious Universal Expression Culturally-Based Display Rules

Emotion Sources Self-Conscious Emotions Social Emotions Shame • Embarrassment Guilt • Pride Social Emotions Pity • Envy Jealousy • Scorn

Moods Definition States Traits

Happier People  Success Job Performance Better Jobs Perform Jobs More Successfully Less Likely to Resign Income

Happier Workers  More Successful Distraction Memory Decision Quality Evaluation Cooperation

Managing Emotions in Organizations Job Satisfaction Emotional Dissonance Emotional Labor Anger Management Organizational Compassion

Occupational Demands Making Decisions Performing Boring, Repetitive Tasks Repeatedly Exchanging Information with Others Working in Unpleasant Physical Conditions Performing Unstructured vs. Structured Tasks

Work vs. Nonwork Conflict Role Conflict Role Juggling Role Ambiguity Sexual Harassment Information Overload Underload Information Anxiety Responsibility for Others

Stress’ Negative Effects

Stress’ Negative Effects Task Performance Desk Rage Health Metabolic Syndrome

Stress’ Health-related Effects

Organizations Manage Stress Employee Assistance Program Stress Management Programs Wellness Programs Presentism

Managing Stress Manage Time Wisely Seek Social Support Eat Healthier Diet Be Physically Fit Relax and Meditate Get a Good Night’s Sleep Avoid Inappropriate Self-Talk Take a Time-Out