Improving Public Services through Collaboration in Education #Collaborate2020 #OPS2020 #ITCarlow

RECOGNISING LIFE EXPERIENCE IN LEARNING

VHI – Our Story Ireland’s Number 1 Health Insurer 60 + Years Employ over 1,300 people Learning & Development

Learning & Development Mission Statement Our Mission is to support the business by developing organisational capability that ensures the organisation’s operational and strategic objectives are realised We partner with each business unit to analyse skill gaps / training needs and to identify and implement appropriate people development solutions We continuously strive to enhance individual learning and development capability so that we may continue to provide best practice and fit for purpose development programmes

Why we engage in Training To focus on employee and customer outcomes and develop career frameworks To develop a high performance workforce that meets / exceeds organisational goals We believe that learning and development is a continuous process, within which our employees develop skills and competencies which enable them to respond adequately to a challenging and changing work environment This process also reinforces our cultural values and encourages employees to have a genuine pride in the quality of their work …………………...

Why we engage in Training …………………...

Investment in human capital Competitive Advantage Talent Management Strategic approach Investment in human capital Competitive Advantage …………………... building a high performance workplace encouraging a learning organisation

“Foster a culture that empowers our people” “The beautiful thing about learning is nobody can take it away from you.” – B.B King Learning Organisation …………………... Engage & Enable Our Employees Attract & Develop Our Talent CULTURE Superior Performance Management Build a Talent Pipeline “Foster a culture that empowers our people”

Better Customer Outcomes Fastest Growing Cxi Brand Grow our people Impact of training on VHI Customer Driven Empowerment Innovation Better Customer Outcomes Fastest Growing Cxi Brand Grow our people …………………...

Working with IT Carlow …………………...

Response from dialogue with IT Carlow Working with many organisations/corporations similar to VHI Standard or bespoke offering Flexible delivery: Delivered on Campus or on Site Block delivery/ day/ evening/ weekends Recognised formal qualification linked to organisational requirements Example WBL element Recognition of prior learning Response from dialogue with IT Carlow …………………...

Response from dialogue with IT Carlow Deliver educational programmes at 4 different levels from new entrants to senior management Educational programmes to match the development needs of the organisation Programme for career development …………………...

Response from dialogue with IT Carlow Level 6 Certificate in Professional Sales Development Level 7 Diploma in Supervisory Management VHI Target- employees seeking/ identified as suitable for supervisory/ team leader roles: Programme develops personal effectiveness, leadership skills & effective decision making Level 8 Higher Diploma in Professional Development Level 9 MBA …………………...

Mapping the journey of an Advisor 6week Professional Sales Advisor Programme Between 3 Months Refresher Day Programme 6 Months Awarded a Certificate in Professional Sales Advice QQI Level 6 Award from IT Carlow CIP- Journey Insurance Exams Mapping the journey of an Advisor …………………...

Collaboration with IT Carlow: Accredited Training Programme - PSAP Certificate in Professional Sales Advice QQI – Level 6 Institute of Technology Carlow Award Awarded upon completion of the Professional Sales Advisor Programme and successful completion of six months’ probationary period …………………...

Importance of accreditation for VHI Advertise Accreditation on job description. LinkedIn and Social Media Employer of Choice in South East Region Proves Vhi places strong emphasis on continuous professional development Increased staff morale Supports Staff Attrition Importance of accreditation for VHI …………………...

What the accreditation means to the employees The professional certificate in sales advice means a lot to me as I feel it is a great recognition for the hard work and training that we completed. The training and relevant exams were tough but the certificate is a great reward and it makes me very proud of myself and my team mates. It is also a fantastic achievement for the company to have a training programme recognised by an institute of technology and will be great to have on our cv’s for potential job opportunities within the company in the future What the accreditation means to the employees This certificate for me means that you’re never too old to learn new skills and achieve new accomplishments in life and in your career …………………... The Certificate is a fantastic reward for the weeks training coming into the company – gives great motivation as you get in the door as it is something recognised outside of work. Receiving the certificate means a lot to me as it is a great reward for the hard work and extensive training we received but also the hard work we do each and every day. I also think it is fantastic to have on our résumé going forward and would hopefully stand with us for progression within the company This certificate makes me proud of everything I have achieved so far in my career with Vhi”

Ongoing Learning and Development of an Advisor PSAP – Collaboration with IT Carlow - QQI Level 6 Certificate in Professional Sales Advice In house lecture series and Training for CIP – Insurance exams Collaboration with IT Carlow Levels 7, 8 and 9 major awards …………………...

Questions …………………...

Dr Lucy Fallon Byrne, Programme Director Reform Office Department of Public Expenditure and Reform #Collaborate2020 #OPS2020 #ITCarlow