Advanced Learner Loans Learning Provider Training Event FE Account Managers, Partner Services

Agenda Roles and Responsibilities Application Process and Eligibility Rules Learner Repayment Process SLC Service Standards Learning Provider Portal Functionality Support and Contact Information

Roles and Responsibilities

ESFA Responsibilities SLC Roles & Responsibilities Responsible for the management of Learning Providers Advanced Learner Loan contracts Setting Funding and Performance Management Rules Eligibility of Learning Aims Determining the maximum amount charged for a Learning Aim Review and authorisation of Provider Growth requests SLC Roles & Responsibilities Learner Application, Assessment and Customer Contact Payment and Repayment Provider Relationships Service Management Framework Work with Education & Skills Funding Agency and Department for Education DfE Responsibilities Ministerial department with overall responsibility for the loans policy Ensuring that an effective and efficient loans system is delivered on time Securing overall funding available for the programme, promotional activity, and raising awareness

Provider Responsibilities Best Practice Encourage learners to apply early Information steps in place for learners LAFIL holds accurate funding information Promote digital application and resources Comply with our Service Standards Comply with the Education & Skills Funding Agency Funding Rules Monitor and manage your loan position Provider Responsibilities Fees Policy and Offer Education & Skills Funding Agency ILR and Audit LP Portal and Service Compliance Bursary Funding

Application Process and Eligibility

Application Checklist LAFIL Ensure learners have their LAFIL prior to applying. SLC require details from this (UKPRN, LARN), EU learners are exempt from providing a NINO ID Does the learner have a valid passport? If not, they can supply a birth/adoption certificate with accompanying Application Declaration of Identity Form (ADIF) Residency Learners from outside the EU may need to provide additional supporting evidence, including evidence of settled status or proof of immigration status (EU learners must demonstrate 3 years residency in EEA/Switzerland) Previous Study Encourage discussion around Previous Study. It is the responsibility of the provider to ascertain if the learner is eligible for a grant if they are applying for the first Level 3 Declaration Has the learner signed their declaration form? Have they made a note of their account log-in details? Learners can manage their account online and amend many aspects of their applications via the Change of Circumstances function

Eligibility The minimum loan amount a learner can borrow is £300 The maximum loan amount a learner can borrow will be either: The fee charged by the Learning Provider or, The maximum amount set for the Learning Aim, whichever is lowest A Learning Aim must run for a duration of at least two weeks in order to attract funding via an Advanced Learner Loan An Advanced Learner Loan can be paid up to a maximum period of time depending on the Learning Aim A programme of A levels (AS or A Levels) – two years for each A Level or AS An Access to HE Diploma – two years General and technical qualification at Levels 3, 4, 5 and 6 – maximum period of three years

Learners must satisfy certain criteria in order to be eligible for an Advanced Learner Loan: Study an approved learning aim at an approved Learning Provider in England Be aged 19 or over on the first day of their learning aim Not have exceeded the maximum amount of Advanced Learner Loans available Meet the required residency criteria to be eligible as; A UK ‘home’ Learner An EU Learner (Inc EEA Migrant Worker etc) A RoW Learner (Inc Indefinite Leave, Refugee etc)Learners must be resident in UK on the first day of the learning aim UK nationals must be resident in UK for 3 years prior to the start of their learning aim Learners who live in the rest of the UK can apply as long as they study at an approved Learning Provider in England EU nationals must be resident in EEA for 3 years prior to the start of their learning aim Rest of the World nationals must demonstrate ‘settled status’ with no limitation or restriction on the length of stay in UK Learner Eligibility

Courses starting from 1 August 2016 Learners can normally apply for up to 4 loans and they can get more than one at the same time They can apply for another loan to take the same level of a course, for example the same level qualification in History if they’ve already had a loan for the same level in Maths The student can only apply once for an Access to Higher Education course Courses starting from 1 August 2016 The learner can apply for up to 4 loans but they can only get one loan at a time. They would have to be over the age of 24 and studying level 3, 4, Access to HE or A Levels The learner can’t apply for another loan to take the same level of a course, for example the same level qualification in French if they’ve already had a loan for the same level in Italian Courses starting before 1 August 2016 Learner Eligibility

Learner Eligibility This slide outlines the main, eligible residency criteria and the supporting evidence learners can/should provide as a UK National: Learner Category Eligible Status UK National (UK) UK National Spouse of a UK National Status Evidenced By Passport or original Birth Certificate with ADIF (applicant declaration of identity form) Form Passport or original Birth Certificate with ADIF Form and Marriage Certificate

Application Overview Various forms may be required to aid successful completion of ALL applications: Application Declaration: Signed and dated Online Declaration Form The new form can be downloaded from a Learner’s ‘My Account’ UK Passport Form Birth Certificate/Adoption Form (ADIF) Evidence Return Form Loan Request Form (Change Amount)

Using UKPRN LAFIL to Payment LAFIL Payment Note CRN SLC Receives Application Form Check Provider Check Learning Aim LAFIL Residency and Accompanying Evidence is Verified Check Start and End Dates Review Fee and Loan Amounts Assess Application If Online Application a Declaration is Sent Out When Fully Approved NINO sent to DWP Payment Note CRN

Frequent difficulties with Application Overview Frequent difficulties with ALL applications No LAFIL obtained from Learning Provider UK, EU, RoW Nationals – additional evidence required ADIF form completion/submission errors Gaps in residence history (paper apps) Previous ALL study/exhausted loan allocation See our ‘walkthrough’ for example of how to complete an online application Timescales of auto cancellation Days Data entry application not submitted 30 Eligibility incomplete 45 Missing evidence Awaiting signature

Advanced Learner Loans and Repayment

ALL Repayment – Key Facts Repayment There are a few essential messages learners should understand about their loan and future repayments: Advanced Learner Loans are not subject to credit checks The loan will not appear on a credit files – however some lenders may ask about loans for large value applications (e.g. mortgage) Repayment of the loan does not have to be made until the learner is earning over £25,000 a year gross (equivalent to £2,083 a month / £480 a week) Repayment is calculated at 9% of income over £25,000 Repayment will start in the April after the learner completes/leaves their course Students won’t make repayments until their future income is over £25,000 a year (gross) or the weekly (£480) or monthly (£2,083) equivalent *The repayment threshold for Plan 2 customers (loans taken out from 1 September 2012) has increased to £25,725 effective from 6 April 2019. You can find further information here.

ALL Repayment – Key Facts Repayment Deductions will be made directly from salary, through the HMRC tax system for those who are employed If the learner’s income falls to £25,000 or below repayments will stop Learners can choose to make voluntary repayments at any stage Interest is charged from the day the first payment is made to the learning provider until the balance is paid in full Any outstanding loan balance is written off 30 years after entering repayment SLC will write off the outstanding balance for an Access to HE Diploma ALL once a l earner successfully completes a subsequent HE course Students won’t make repayments until their future income is over £25,000 a year (gross) or the weekly (£480) or monthly (£2,083) equivalent

Access to HE Write Off To be eligible for a “QAA Access to HE Diploma” loan write off, a student must: Have taken out an Advanced Learner Loan for a “QAA Access to HE Diploma” course which they have completed Be eligible to apply for support towards SFE funded course of Higher Education This includes EU domiciled learners who are studying in England Completed a HE qualification that was eligible for SFE funding

i ALL Repayment Income each year before tax 9% will be deducted from Monthly Repayment (Approx) £25,000 £0 £27,000 £2,000 £15 £30,000 £5,000 £37 £35,000 £10,000 £75 £40,000 £15,000 £112 The repayment threshold for post-2012 (Plan 2) loans is set to rise to £25,725 from 6th April 2019 to 5th April 2020 i As confirmed by the DfE on 20 August 2018

i Interest rate is: Set at RPI Only ALL Interest Interest levels applied will depend on a learner’s income and circumstances: During study until entering repayment Interest Rate: Retail Price Index +3% Interest rate is: Set at RPI Only Income: Under £25,000 Interest Rate: RPI Only Income: £25,000 to £45,000 Interest Rate: RPI + up to 3% Income: Over £45,000 Interest Rate: RPI +3% The interest rate is updated once a year using the RPI figure from March which is carried forward and applied in September (3.3% for 2018/19) i With effect from 1 September 2018 – 31 August 2019

Repayment ALL Repayment The first 'Your Student Loan Statement’ usually sent in the April after your learner completes or withdraws from their course It will detail the balance, including any interest that has accrued since the first loan instalment was paid Learners will continue to receive them annually thereafter Learners can keep up to date with their current outstanding balance by logging into www.studentloanrepayment.co.uk Students won’t make repayments until their future income is over £25,000 a year (gross) or the weekly (£480) or monthly (£2,083) equivalent

Repayment ALL Repayment SLC have created a range of resources helping learners understand how loan repayment works, their responsibilities and advice for complex scenarios In depth information about repayment can be found at: SLC’s online repayment guides on slc.co.uk The Advanced Learner Loan Terms and Condition Booklet The dedicated SLC Repayment Website ...and did you know Resources and ‘button links’ are available from the Practitioners' Website to easily embed on your own website, directing learners straight to SLC information

www.facebook.com/SLCRepayment www.twitter.com/SLC_Repayment Repayment ALL Repayment Repayment www.facebook.com/SLCRepayment www.twitter.com/SLC_Repayment

SLC Service Standards

Service Standards Process Submission Accuracy Time to Complete Adding Unique Learning Numbers 99% ULNs to be entered within 6 weeks of the learning aim start date. Where an application is received more than 4 weeks after the learning aim start date, the ULN must be entered within 2 weeks of the application received date Check information (e.g. Fee Charged, Learning Aim, Start Date etc) and make any necessary changes 100% accuracy for approved applications before initial and subsequent attendance confirmations No timescale proposed. It is a condition of Attendance Confirmation that details are correct Initial Attendance Confirmation Attendance confirmation to be entered within 6 weeks of the learning aim start date if the application is approved. Where an application is approved more than 4 weeks after the learning aim start date, the attendance confirmation must be provided within 2 weeks of the approval date Subsequent Attendance Confirmations 85% of learner attendance confirmations to be provided by payment drawdown date AND 99% of learner attendance confirmations to be provided within 60 days of payment drawdown date Suspensions 60% of suspension COCs submitted within 60 days of notification AND B. 99% of suspension COCs submitted within 90 days of notification Withdrawals 60% of withdrawal COCs submitted within 60 days of notification AND B. 99% of withdrawal COCs submitted within 90 days of notification

Comfort Break Introduction Who I am

Learning Provider Portal Functionality

Portal Functionality Portal Functionality Add, maintain and amend contacts Varying levels of role access available LP Details Learner/Learning aim information Submit ULNs and additional references Learner Details Submit Pre and Post Liability COCs View submitted and processed COCs Changes of Circumstances Apply initial and subsequent attendance confirmations individually Attendance Confirmations Loan Facility Position and Remittance reporting Learner details, assessment and payment Reporting Functions

LP Details Exercise

Profile Information SLC cannot change any of the details within the Profile section If the Contract Manager information is incorrect, you should update the details on the UK Register of Learning Providers website Notify the ESFA of the change via Loans.BUSINESSOPS@education.gov.uk and copy in your Provider Manager They will advise us of the change via the monthly update file Full instructions can be found on our Quick Guide

Exercise Please go to the Learning Provider Details tab Navigate to the ‘Profile’ section and check the following information is correct: Registered address Bank details Contract Manager details Navigate to the ‘Contacts’ section and check that the contact information and assigned roles are all up to date Amend if necessary

Learning Provider Portal Learning Provider Portal SLC will communicate key messages and notifications via the home screen with varying levels of priority

Accessing Learner Information Accessing Applicant Information Learner Search allows you to: Conduct and view Learner/ Learning Aim Search Track submitted applications and their applications states Export learner details, payment schedules and assessment histories Bulk upload ULNs View newly approved work list

Learner Information

Detailed Learner Information Screen provides in-depth information and also allows LP Administrators to update information such as the ULN Field shows whether NINO has been received and verified by DWP - SLC cannot make payments until this is verified

Detailed Learner Information Detailed Learner Information Providers can see current and historical assessment information as well as application state Providers can see current and historical assessment information as well as application state Where further evidence is required clicking on the application state will show what information is outstanding

Learning Aim Details Selecting the Learning Aim Details section will present details on specific qualification information

Detailed Learner Information Payment cannot be made until NINO has been verified, ULN has been entered and provider has confirmed the learner’s attendance

Exercise Please go to the Learner Search home screen and select ‘Export CSV Results’. Use the report to find out the following information: How many 2018/19 learners are at an ‘approved’ state? Of these approved learners how many are awaiting a NINO verification? How many 2018/19 learners have been ‘auto-cancelled’?

Newly Approved Worklist The newly approved worklist can be located in your ‘Learner Information Home’ tab to allow you to track applications as they move to an approved state

Change of Circumstances – Pre Liability

Change of Circumstances Change of Circumstances Pre-liability – Learning provider has not yet submitted a positive attendance confirmation for a learner The types of changes that can be made to a pre-liability application are: Change of fee charged Change of loan amount requested (decrease only) Change of learning aim details Change of learning provider Cancellation Re-instatement (this is only available is the application is cancelled)

Pre-Liability CoC In order to complete a pre-liability CoC the application will need to be at one of the following work stages: Approved or Approved Awaiting Signature Cancelled There are two ways in which a CoC can be performed: Within an individual learner search Via the CoC home tab Please note: In order to administer these changes you will require CoC user access and the Learning Provider must have a named CoC contact on the portal.

Pre-Liability CoC A CoC can be created for a single user from the Detailed Learner Screen

Pre-Liability CoC Alternatively CoCs can be submitted for single or multiple learners in one submission when accessed via CoC Home

Submitting a CoC After selecting a learner, from the Detailed Learner Information page select create CoC – the next screen will confirm the learners that have been selected

Submitting a CoC Select the CoC required and select ‘Add’

Submitting a CoC Effective Date cannot be in the future

Submitting a CoC Select the appropriate radio button to assign a contact against the CoC submission – this will be visible within the assessment history

Submitting a CoC You can review the change before you submit – option available at this stage to cancel

Viewing CoCs LP CoC Advisors and Administrators are able to search previously submitted CoCs

Viewing CoCs You can enter criteria appropriate to your search – you can then either view the results on screen or choose to export Select the appropriate radio button to assign a contact against the CoC submission – this will be visible within the assessment history

CoC Submission Report The report can detail the number of CoCs raised for each category, the total number raised and the percentage that each category represents of the total raised

CoC Submission Report The results will appear as a pop up on screen

Lunch Break Introduction Who I am

Attendance Confirmations

Confirming Attendance Initial Attendance Confirmation Two weeks after the start of the learning aim Subsequent (Quarterly) Attendance confirmation points fixed at 1st Aug, 1st Nov, 1st Feb and 1st May Assumed Attendance Attendance is assumed on months in between fixed quarters If attendance is not confirmed 3 months after the start date, application will be auto cancelled

Confirming Attendance Confirming Attendance Apply confirmations to all learners or individually Colour coded worklist to highlight where an attendance confirmation has been saved or if more than one confirmation for an individual learner is outstanding

Confirming Attendance Type of confirmation that can be made Code Learner is in attendance – approve payment for release In Attendance Learner is confirmed as being not in attendance Not in Attendance # Learner is not in attendance by virtue of moving their start date to a later date (initial attendance only) Change Start Date * # A CoC reminder will automatically be created in the CoC worklist and the user should create the appropriate CoC to either withdraw or suspend the learner *A CoC reminder will automatically be created in the CoC worklist and the user should create a change of learning aims CoC. The learner then will reappear on the work list at the appropriate time

Attendance & Payment Quarterly Attendance Dates (o=attendance, x=payment) Learner August September October November December January February March April May June July Learner (A) Learning Aim Start 1 Aug, End July o xx x ox Learner (B) Learning Aim Start 20 Aug, End July   Learner (C) Learning Aim Start 1 Sep End July  Learner (D) Learning Aim Start 30 Sep, End July oxx Learner (E) Learning Aim Start 20 Oct, End July   Fixed Quarters for Attendance Confirmations Assumed Attendance (initial attendance confirmations may be made in these months if learners reach their initial liability point)

Learners start date 1 August, completing in July Attendance & Payment Learners start date 1 August, completing in July Initial liability point when first attendance can be submitted is 2 weeks after the start date 15th August Drawdown date for August (the date by which attendance has to be confirmed) 9th August August and assumed September payments made 3rd Wednesday in September Attendance in October is assumed and payment made 3rd Wednesday in October November is a fixed quarter, attendance is confirmed by the drawdown date Thursday before the 3rd Wednesday in November November, December and January payments made 3rd Wednesday in each month February is a fixed quarter, attendance is confirmed by the drawdown date Thursday before the 3rd Wednesday in February February, March and April payments made May is a fixed quarter, attendance is confirmed by the drawdown date Thursday before the 3rd Wednesday in May May , June and July payments made

Learners start date 20th August, completing in July Attendance & Payment Learners start date 20th August, completing in July Initial liability point when first attendance can be submitted is 2 weeks after the start date 3rd September September payment made 3rd Wednesday in September Attendance in October is assumed and payment made 3rd Wednesday in October November is a fixed quarter, attendance is confirmed by the drawdown date Thursday before the 3rd Wednesday in November November, December and January payments made 3rd Wednesday in each month February is a fixed quarter, attendance is confirmed by the drawdown date Thursday before the 3rd Wednesday in February February, March and April payments made May is a fixed quarter, attendance is confirmed by the drawdown date Thursday before the 3rd Wednesday in May May , June and July payments made

Learners start date 1st September, completing in July Attendance & Payment Learners start date 1st September, completing in July Initial liability point when first attendance can be submitted is 2 weeks after the start date 15th September Drawdown date for September (the date by which attendance has to be confirmed) 13th September September and October payments made 3rd Wednesday in October November is a fixed quarter, attendance is confirmed by the drawdown date Thursday before the 3rd Wednesday in November November, December and January payments made 3rd Wednesday in each month February is a fixed quarter, attendance is confirmed by the drawdown date Thursday before the 3rd Wednesday in February February, March and April payments made May is a fixed quarter, attendance is confirmed by the drawdown date Thursday before the 3rd Wednesday in May May , June and July payments made

Learners start date 30th September, completing in July Attendance & Payment Learners start date 30th September, completing in July Initial liability point when first attendance can be submitted is 2 weeks after the start date 14th October Drawdown date for October (the date by which attendance has to be confirmed) 11th October November is a fixed quarter, attendance is confirmed by the drawdown date Thursday before the 3rd Wednesday in November October and November payments made 3rd Wednesday in November December and January payments made 3rd Wednesday in each month February is a fixed quarter, attendance is confirmed by the drawdown date Thursday before the 3rd Wednesday in February February, March and April payments made May is a fixed quarter, attendance is confirmed by the drawdown date Thursday before the 3rd Wednesday in May May , June and July payments made

Learners start date 20th October, completing in July Attendance & Payment Learners start date 20th October, completing in July Initial liability point when first attendance can be submitted is 2 weeks after the start date 3rd November Drawdown date for November (the date by which attendance has to be confirmed) 15th November November is a fixed quarter, attendance is confirmed by the drawdown date Thursday before the 3rd Wednesday in November November, December and January payments made 3rd Wednesday in each month February is a fixed quarter, attendance is confirmed by the drawdown date Thursday before the 3rd Wednesday in February February, March and April payments made May is a fixed quarter, attendance is confirmed by the drawdown date Thursday before the 3rd Wednesday in May May , June and July payments made

Exercise Please review the scenario given and consider the following: Before confirming attendance what learner information do you check? When would an initial attendance confirmation be due? In which months are subsequent attendance confirmations required? As a Learning Provider when would you expect payments to be made?

Change of Circumstances – Post Liability

Change of Circumstances Change of Circumstances Post-liability - SLC have received a positive attendance confirmation for a learner’s application The types of changes that can be made to a post-liability application are: Change of fee charged Change of loan amount requested (decrease only) Change of learning aim details Early Completion Withdrawal Suspension / Break in learning Resumption

Post-liability CoC Post-liability - SLC have received a positive attendance confirmation for a learner’s application In order to complete a post-liability CoC the application will need to be at one of the following work stages: Approved Suspended Like Pre-liability, a CoC can be actioned through an individual learner account or through the CoC home function

CoC Work List A learner reported as ‘not in attendance’ will then appear on the CoC Worklist Selecting the learner will allow you to make the appropriate post liability change(s) The learner will be notified accordingly

Post-Liability CoC Post-Liability CoC Early Completion Learner completes their studies before scheduled learning aim end date Balance will be paid in next payment run Applied with other changes? Applied to multiple learners? What do SLC capture for the change? Pre-liability/ post liability or both? Y Effective Date Post-liability Aug Sept Oct Nov Dec Jan Feb Mar Apr May £50 £200 £0 CoC submitted in late Jan to early completion of learning aim

Suspensions Learner takes a break in learning due to personal circumstances e.g. illness, pregnancy, caring responsibilities, financial difficulties or bereavement A suspension can only occur if a learner is post liability The Learning Provider should notify SLC as soon as the absence is apparent Loan payments will then pause until the learner resumes or withdraws The Provider is responsible for monitoring the learner’s intention to resume or withdraw Application will be auto-withdrawn if not resumed within12 months Applied with other changes? Applied to multiple learners? What do SLC capture for the change? Pre-liability/ post liability or both? N Effective Date Post-liability Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Jul £50 N/A £0 Example of a learner who suspends in January and resumes in April:

CoC submitted in Jan to withdraw from learning aim Withdrawals Learner confirms they no longer wish to attend the course, or has not attended for a period of time and is deemed to have withdrawn Where late notification of withdrawal results in an overpayment, SLC will recover this overpayment from future loan payments If there are insufficient future loan payments, SLC will request repayment directly Applied with other changes? Applied to multiple learners? What do SLC capture for the change? Pre-liability/ post liability or both? Y N Effective Date Post-liability CoC submitted in Jan to withdraw from learning aim Aug Sept Oct Nov Dec Jan Feb Mar Apr May £50 £0 Point 1:Learner is transferring to another Learning Aim out with policy or is transferring to another Learning Provider (post liability) Point 2: Provider has discretion to reduce loan amount to less than total already paid Point 3: Any overpaid amount will be recovered during next payment run

Auto cancellations & Withdrawals Time Scales of Auto Cancellation / Withdrawals Days Approved with no attendance confirmation (initial) 90 Approved with missing ULN Approved with no attendance confirmation (subsequent) 365 Suspended applications Post liability learners that have outstanding attendance confirmations for either a year, or have passed the completion date of their course will automatically be withdrawn. The withdrawal date used will be the last date a positive attendance was confirmed, this could be either an actual or assumed attendance.

Best Practice Timely submission of portal admin tasks Make full use of the financial reporting functionality Regularly check the CoC worklist Check details are correct before confirming attendance Best Practice For information on how to rectify changes that may have been made in error please consult our User Guide for further information: http://www.lpservices.slc.co.uk/support-materials-and-resources/user-guides-and-elearning.aspx Confirm that all Learning Aim Dates (both start and end) LA code, fees etc are correct before confirming attendance. Be aware that end dates cannot be changed after the aim end date even if there is a discrepancy with your ILR Learning Providers can only complete a COC to decrease the amount of loan, not an increase. Ensure that this information is correct before proceeding Notify SLC of a suspension / withdrawal as soon as it is apparent to ensure service standards are being met and to minimise the recovery of any overpayments

Comfort Break Introduction Who I am

Financial Reporting

Overview Five financial reports available via the LP Portal ‘Learner Search’ screen Payment Schedule and Attendance Report ‘Financials Home’ tab Remittance Report Loan Facility Details Loan Position Report Payment Instalment Report

Payment Schedule & Attendance Background Following approval, the full list of scheduled payments will be displayed in the Detailed Learner Information screen, along with the attendance confirmation status: Circle 1 – Initial liability point i.e learning aim start date plus two weeks Circle 2 – Payments profiled over the duration of the learning aim and slit equally (last month may be slightly different) Circle 3 – Scheduled payment date – payment always made on the third Wednesday of each month following confirmation of attendance Circle 4 – Full audit history of who submitted the attendance status and when Payments will be scheduled also if at AAS Ask if anyone doesn't know how to navigate

Payment Schedule & Attendance Background Payment Schedule and Attendance Report can also be exported for learners with payments scheduled: Approved Approved Awaiting Signature Suspended Withdrawn Use the A/Y drop down to select the current year (17/18) and export the results. You can then filter the report as necessary. LP SERVICES HAVE REPORTED THAT SOME LPs ARE UNAWARE THAT THEY NEED TO SCROLL DOWN THE SCREEN IN ORDER TO NAME THE FILE BEFORE EXPORTING.

Loan Facility Details Background This provides live information on your loans position for the current academic year: The screen is displayed with a ‘read only’ set of results which are correct as at close of business the previous night. An overnight batch runs daily which updates the results accordingly. Defaults to the current AY

Loan Facility Percentage Used Loan Facility – Warning Messages Background Loan Facility Percentage Used Message on LP Portal Email Generated Restriction Applied 80%  × 90% 100% All current approved applications will be paid despite the restriction as this only impacts new applications Important to note that applications received prior to the restriction date (i.e. applications sitting at Missing Evidence, Eligibility incomplete and Auto – Cancelled) may still be approved which will then mean your allocation used figure could go above the 100%. Applications that have been submitted after the restriction is in place will be made ineligible. As and when a restriction is lifted we will not automatically re- assess these applications and learners will need to submit a fresh application.

Loan Facility – Growth requests You can request a change to an existing loans agreement at the performance management points in the funding year. Please refer to the Advanced Learner Loans Funding and Performance Management Rules 2018 t0 2019 Annex 3 Table 1 The dates when requests can be made are: Between 14 Sept 2018 to 28 Sept 2018 Between 15 February 2019 to 1 March 2019 You will have an additional opportunity to request a change to your career learning pilot only Between 10 December 2018 to 7 January 2019

Payment Instalment Report The ‘Paid’ section is populated once the payment run commences (close of business on the Thursday before the Wednesday payment is scheduled) and not on the actual payment date Background Payment Instalment Report These learners may not be on your Attendance Work List e.g. prior to initial liability point or on CoC work list This section details the applications which are either 'Missing Evidence' or 'Missing Information' Run through the three sections of the report paying particular attention to the three highlighted sections of the screen

Summary of New Financial Reports Background Summary of New Financial Reports Due to their different functions, the Payment Instalment Report (PIR) total will not always match the Loan Facility Details (LFD) screen: PIR could include payments from previous academic years that are not included in the LFD screen PIR only includes suspended applications' instalments up to the point of the suspension date - LFD screen captures all of the suspended applications' payment instalments When a payment is made, the PIR will move it to the column for that payment period, whether or not that is different to the original scheduled date Important to understand that reports have different functions so may not ‘match’ for various reasons as above.

Remittance Report Background The Remittance Report outlines payments that have been paid, are in progress, or have been recovered. The report can either be viewed on screen or exported: The Remittance Report allows users with Financials Administrator access to view and export Remittance Reports. February enhancement – can now view positive and negative payments in the separate columns to provide greater visibility/transparency as to how the payments are made up. Details can then be viewed on screen or exported from which providers can drill down to the detailed level and identify which learner(s) the negative payments relate to.

Financial Reporting Thursday prior to the payment date Payment will be made if attendance is confirmed by the close of business on the draw down date Drawdown Date Always the third Wednesday of the month No interim or catch up payments throughout the month Payment Date Payment Instalment Report and Remittance Report available to view and export the Friday after the draw Financial Reports

Payments Timely payments are facilitated by: Adding ULN to the learner data in advance of initial attendance confirmation date Checking the learner has a valid National Insurance Number (NINO) and help encourage the learner to provide this where missing Confirming attendance in a timely manner Confirming attendance accurately to prevent claw backs

Service Standards Process Submission Accuracy Time to Complete Adding Unique Learning Numbers 99% ULNs to be entered within 6 weeks of the learning aim start date. Where an application is received more than 4 weeks after the learning aim start date, the ULN must be entered within 2 weeks of the application received date Check information (e.g. Fee Charged, Learning Aim, Start Date etc) and make any necessary changes 100% accuracy for approved applications before initial and subsequent attendance confirmations No timescale proposed. It is a condition of Attendance Confirmation that details are correct Initial Attendance Confirmation Attendance confirmation to be entered within 6 weeks of the learning aim start date if the application is approved. Where an application is approved more than 4 weeks after the learning aim start date, the attendance confirmation must be provided within 2 weeks of the approval date Subsequent Attendance Confirmations 85% of learner attendance confirmations to be provided by payment drawdown date AND 99% of learner attendance confirmations to be provided within 60 days of payment drawdown date Suspensions 60% of suspension COCs submitted within 60 days of notification AND B. 99% of suspension COCs submitted within 90 days of notification Withdrawals 60% of withdrawal COCs submitted within 60 days of notification AND B. 99% of withdrawal COCs submitted within 90 days of notification

Question and Answer

Question and Answer TRUE! A provider can increase the course fee charged when the learner is post liability TRUE! Increasing the fee will automatically trigger the issue of a loan request form to the learner so they can choose to increase their loan in line with the revised fee Decreasing the course fee will automatically decrease loan amount requested without the need for a CoC

Question and Answer FALSE! April is a fixed attendance confirmation point FALSE! The months in the year where SLC need quarterly attendance confirmations are February, May, August and November Learners will automatically populate the attendance confirmation work list on the first of each fixed attendance point

Question and Answer TRUE! SLC will seek to claw back overpayments from the total payment due rather than from a learner’s account TRUE! SLC will offset this overpayment against the next payment made to the provider Therefore the provider will receive their monthly payment minus any overpayment

Support and Contact Information

Role of Account Manager Account Management Performance & Monitoring Guidance, Best Practice FE Engagement Programme Escalation Point Policy and Process Advice and training on the LP Portal Role of Account Manager To manage the relationship and service interactions between SLC and Learning Providers Tailored visits Implementation plans for policy and process changes Performance and compliance monitoring

Engagement Seminars Forums Provider Visits Engagement Large events with multiple workshops delivering information to both new and existing providers Forums Delivered annually, key regional engagement with delegates Opportunities to share best practice and network with other providers Provider Visits Tailored ongoing business to business support Monitoring and Compliance Specific guidance on Provider Enquiries

Resources and Support There are guidance factsheets, user guides and support available to you on our LP Services website: www.lpservices.slc.co.uk

Resources & Support Resources and Support Learner facing Information and Guidance: www.practitioners.slc.co.uk/further-education Partners Support Desk: lpservices@slc.co.uk / 0300 100 0643 Learner Help Line: 0300 100 0619 ESFA Funding & Performance Management Rules 2018/19: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/733621/ALL_funding_rules.pdf

Partner Services lpservices@slc.co.uk 0300 100 0643 www.lpservices.slc.co.uk