DEALING WITH PROBLEMS AND CONFLICTS CHAPTER 7 DEALING WITH PROBLEMS AND CONFLICTS

Potential Conflict Generators Tension between groups Increased workload Multiple role demands Threats to professional identity and territory

Potential Conflict Generators Threats to safety and security Scarce resources Cultural differences Invasion of personal space

Resolving Problems and Conflicts Win, lose, or draw? Problem resolution

Problem Resolution Identify the problem or issue Generate possible solutions Evaluate suggested solutions

Problem Resolution Chose the best solution Implement the solution chosen Is the problem resolved? If yes, end process; if not, repeat

Negotiating Manage emotions Set ground rules Clarify the problem Begin the opening move Continue the negotiations Agree on a resolution

Collective Bargaining Economic issues Management issues Practice issues

Negotiating an Agreement Informally Scope the situation Set the stage Conduct the negotiation Agree on a resolution

Conclusion Conflict is inevitable within large groups Is not necessarily a negative experience Growth may emerge from positive conflict management