Customer Site Survey Presentation This sample presentation is meant to serve as an example Site Survey Presentation for ISG Members as they present their findings to the prospective customer. Make sure when setting out your vision or program, that you have all the decision makers and influencers in the presentation. Remember to: - make it Customer focused and specific - Present your findings beyond the discussion of price - Use this presentation to set the narrative of Value with your customer - Highlight your strengths,& use your strengths overcome objections - Present areas of improvement that you could provide - Make it interactive by asking leading questions, the more agreement you get, the more open dialogue, helps to lead you to a “yes” in your program. -

COVER PAGE Add a company name; Customer’s Logo; Picture of the company’s HQ entrance; Names of people attending from Dealer; Date

Staples Site Visit Site survey at J.M. Smuckers HQ Orville, OH A thorough site survey was performed on 12/14/2015 with Stas Boyko along with a representative from ServiceMaster - The Goal was to get a full understanding of the current state and identify areas for potential improvements & cost savings - Areas that were visited included restrooms, breakrooms, and supply closets. - Cleaning is being done in house by JM Smucker employees

Opportunity for cost savings by switching from rental mats Mat Opportunity Opportunity for cost savings by switching from rental mats Current Cintas Rental mats Anderson Waterhog mats Rental mats have costly monthly rental fee's Rental mats are typically more pliable and do not offer scraper ridges to trap dirt and water High performance, bi-level construction improve soil and water retention in the matting Mats lie flat to improve safety and durable, long lasting construction lasts for years Stop more dirt and moisture at the door and keep them off your floors! Cost of mats is typically paid for in less that 1 year

Toilet Tissue Area to upgrade Current state tissue dispensers Currently storing back up storage Compacts Coreless SS dispenser Standard roll tissue needs to be replaced more often Stub rolls can fall on floor which decontaminates tissue More waste- stub rolls are often put into the trash Standard rol tissue is being stored on a basket on the floor Area to improve hygiene Potential for theft Coreless bathroom tissue dispensing system provides up to 3000 2-Ply sheets or 6000 sheets 1-ply Tough, durable construction for long life Coreless, wrapper less paper design reduces waste and storage space Confidential

Towels Using Multi-fold towels Current bathroom Warehouse bathroom Prorposed soultion Currently multifold towels are stacked in baskets on top of sink Tendency for over-use of multifold towels Towel stacks can act as a sponge- absorbing water on counter top of sink Opportunity for labor cost savings as well as cost in use savings Inefficient dispensing- creates more waster Opportunity for labor cost savings Touch free for sanitary operation Multiple adjustments for improved control and lower cost per hand dry - reduce usage by up to 30% Extended battery life for user satisfaction and reduced energy costs Lower end use cost, less waste Confidential

Cleaning Chemicals Opportunity for consolidations and cost savings Current assortment of cleaning chemicals Example of Ready to Dilute solution * Current bulk chemicals do not have dilution control * Glug-Glug method results in overuse and lower yield * Bleach is caustic and not environmentally friendly * Green seal certified formula * Concentrated for reduced cost * Automatically dilutes correct formulation no guesswork *Safe and easy to use * End use cost is substantially lower Confidential

Diversey Dilution Control Options Dilution Control will offer tremendous cost savings over RTU RTD Smartdose J-Fill DIVERSEY offers both “portable” and “Wall Mounted” options for flexibility and reduced cost Confidential

Example of Product Rationalization Hard Sub - Re-Direct Feature

Current State: Cleaning Chemicals Gallon Jugs of concentrated chemicals Example of Diversy J-Fill Dispensing System Ready to Use chemicals have a higher cost in use Opportunity for tremendous cost savings by switching to dillutable chemicals. We carry the same formulation- example Diversey chemicals in a dilutable concentrate offering the same performance characteristics at a much lower cost Simple, easy and accurate chemical dispensing Dramatically reduces waste and costs Easy to install, train and use – safer too! Confidential

Hand Soap No current dispensing system Current pump bottle soap Automatic touch free foam soap dispenser Automatically dispenses skin care products, nothing for the user to touch Compact design ideal for tight spaces Uses 1200 mL high capacity refills - ADA compliant Costly solution Potential for theft Confidential

Faison/ Staples Implementation Team Benefit to IP Current usage list was comprised of over 4678 line items! Liners: 246+ SKU’s we could reduce to 30 Bath Tissue: 60+ SKU’s we could reduce to 6 Roll Towel: 56+ SKU’s we could reduce to 8 Soaps: 236+ SKU’s we could reduce to 10 Glass Cleaner: 16+ SKU’s we could reduce to 3 SKU’s Dramatic SKU reduction will lowers costs, reduce handling and space

Ending Page Feel free to add page to Thank your prospective customer for the opportunity to earn their business. Remind them that you are earning their business, I think too many times, the customer believes they just give it to a vendor, when there has been a lot of work put in on your part to help them reduce their overall budget in this category.