Community Advisory Committee Operations Update Community Advisory Committee May 14, 2019

Statistics

Performance Report Card Key Performance Indicator Standard *Apr-19 FY19 On Time Performance ≥ 91% 92.1% Excessively Late Trips ≤ 0.10% 0.03% 0.08% Excessively Long Trips ≤ 5% 2.5% 3.9% Missed Trips ≤ 0.75% 0.35% 0.55% Denials ≤ 0 3 9 Access to Work On Time Performance ≥ 94% 97.2% 95.8% Average Hold Time (Reservations) ≤ 120 78 82 Calls On Hold > 5 Min (Reservations) 3.0% 4.3% Calls On Hold > 5 Min (ETA) ≤ 10% 2.8% 5.6% Complaints Per 1,000 Trips ≤ 4.0 2.4 3.4 Preventable Incidents ≤ 0.25 0.25 0.21 Preventable Collisions ≤ 0.50 0.84 0.69 Miles Between Road Calls ≥ 25,000 - 47,303 *not yet final

Transfer Trip on Hold Message *not yet final

April Highlights

Thank you for joining us.