Chapter 1: Managers and Managing (You will need to read as assigned in syllabus) A manager is a person who is responsible for supervising the use of an organization’s resources to meet its goals. They may do this well or poorly. Plan - organize- lead-control (generally accepted def, with some reservations)

Harold Mintzberg: “P-O-L-C too simple”

Anyway, to keep it real…. The attainment of organizational goals in an effective and efficient manner through Planning – goal selection, attainment strategies Organizing – assign responsibilities Leading - influence for results Controlling - monitor and correct (think of it as something like good parenting)

Still, we see shades of Mintzberg in the following image Level 1 – day to day dudes/dudettes oversee team of workers Level 2 – resource utilization – including Humans, efficiently and effectively Level 3 – Top level responsibilities – includes goal setting, verifications, etc.

Efficiency & Effectiveness:

Definitions Effective (adj.) – Adequate to accomplish a purpose; producing the intended or expected result. (ends) Efficient (adj.) – Performing or functioning in the best possible manner with the least waste of time and effort. (means)

Fast Change, Fast Companies

Globalization Today’s enterprises are global, with offices, production facilities, and competition in countries all over the world 1-8

Managing for Competitive Advantage Innovation Quality Service Speed Cost Competitiveness 1-9

Techno Change: The Internet – It is a: Marketplace Means for manufacturing goods and services Distribution channel An information service

Challenges of Globalization - Connectivity Increasing quality, speed, innovation, etc. “Right-sizing” and building self-managing teams

MORAL DECISION MAKING

You and Your Career Emotional intelligence Social capital The skills of understanding yourself, managing yourself, and dealing effectively with others. Social capital Goodwill stemming from your social relationships 1-13

You and Your Career: Make it Rewarding Be both a specialist and a generalist Be self-reliant Be connected Actively manage your relationship with your organization Survive and thrive

Question ____________ is monitoring performance and making needed changes. Planning Organizing Leading Controlling The correct answer is D - controlling 1-15

Question Which management skill is the ability to lead, motivate, and communicate effectively with others? Technical Conceptual Decision Interpersonal The correct answer is D – interpersonal. See slide 1-27 1-16