A Tool for Tapping into the Best of your Teams

Objectives To learn how to strengthen your team’s effectiveness with the use of the PerformancePlus tool. To gain an understanding of each of the 7 Elements of a High Performance Healthcare Team. To gain an understanding of how to implement the PerformancePlus process.

Assess your Team’s Effectiveness Review Team Fitness Report with Nicole Share and Discuss Results with your Team Identify Specific Commitments to Action Take Action to Strengthen Performance The 7 Elements of a High Performance Healthcare team Tools, action plan, and guidance provided for support. Detailed report and Guidance from Nicole Detailed report and Guidance from Nicole Facilitator Guide.

Gives your team the ability to assess themselves against the 7 Elements of a High Performance Healthcare Team. Provides you and your team with a clear understanding of the team’s strengths and opportunities for improvement. Creates the opportunity for the team to recognize key strengths and to identify specific commitments to action. Provides you with a detailed report, guidance and tailored solutions for addressing key gaps. Provides you with the ability to track team performance over time.

The 7 Elements of a High Performance Healthcare Team Cohesiveness Healthy Climate Open Communication Team Members’ Contribution Shared Learning Shared Leadership Change Compatibility Research Conducted 15 hospitals – Canada and the U.S. 329 Surveys 52 interviews 17 focus groups Extensive literature review

The Healthcare Team Fitness Test measures the 7 Elements of High Performance Healthcare Teams. Cohesiveness requires agreement and understanding on what the team is in place to achieve and how the team will achieve it. Cohesiveness Refers to how members feel about the way the team functions. If the climate is not positive, honesty and openness are lacking and team members may not fully trust and respect one another. Healthy Climate The degree of open communication is reflected by a team’s ability to communicate clearly, accurately, and respectfully, with the freedom to express opinions and to ask questions. Open Communication Measures the degree to which team members individually contribute to the team’s effectiveness. Team Members’ Contribution

The Healthcare Team Fitness Test measures the 7 Elements of High Performance Healthcare Teams. This element measures the degree to which the team actively reflects on experiences, shares knowledge and provides feedback in a blame free, ‘what can we learn from this’ manner so that learning becomes part of the team’s regular day-to-day practice Shared Learning Reflects the degree to which each team member is appropriately self directed, involved in the decision making process and is treated as an equal member of the team in that their input is both valued and respected. Shared Leadership Measures the team’s receptivity and adaptability to change along with the team’s ability to effectively implement change so that it sticks. Change Compatibility

The PerformancePlus Process Introduce the Process to your Team Determine when to begin the process. Introduce the PerformancePlus process to your team (tips will be provided). Launch the Team Assessment Provide Nicole with list of team names and email addresses and date to launch assessment. Assessment will be sent via email (with 2 weeks to complete it) Review the Team Fitness Report Schedule a call with Nicole to review the report and discuss next steps. Review and Discuss Results with your Team Recognize strengths, discuss growth opportunities and identify commitments to action. Take Action to Improve Performance

Immediate Next Steps Determine if you will use the tool and when. If yes – Introduce the process to your team (Nicole to provide tips). Provide Nicole with list of names and email addresses and the date to launch assessment.