EUPAN Troika Secretariat 11 January 2007, Berlin Innovative Public Services Group (IPSG)

Working Areas Expert Conferences and IPSG-Meetings Mid-Term Programme CAF Customer Satisfaction Measurement 5QC Citizen Charters Best Practices

Expert Conferences and IPSG-Meetings 07.02.2007 Experte Conference on „Strategic Management at the national level“, Berlin 08./09.02.2007 IPSG-Meeting, Berlin 02.05.2007 Expert Conference on „Demographic Change – Challenge for the Public Sector“, Bonn 03./04.05.2007 IPSG-Meeting, Bonn

Mid-Term Programme 08./09.02.2007 IPSG-Meeting, Berlin - first discussion - subsequently email questionnaire to collect target proposals from MS 03./04.05.2007 IPSG-Meeting, Bonn - presentation of results/ evaluation of questionnaires - final preparation of targets for approval at the Ministers´meeting

CAF Working Group 22./23.02.2007 Meeting of the CAF Working-Group in Cologne Main agenda points: - Validation – the way forward, - 3rd CAF user event, - CAF eTool, - Benchlearning.

Customer Satisfaction Measurement On the basis of accomplishments during the last presidencies decision whether and how the work of the sub-working group should be continued In case of continuation of work meeting of the sub-working group in May 2007

5QC Scheduled to take place in Paris in September 2008 Continuous cooperation and preparatory work within the network is required

Cooperation In the second IPSG-Meeting with HRM and e-gov regarding common themes OECD EGPA EPSA (European Public Sector Award)