Active Listening The critical Skill

Active Listening-The critical Skill Listening is one of the most important communication skills A way of listening and responding to another person that improves mutual understanding.  

We listen at 125-250 wpm, think at 1000-3000 wpm 75% of the time we are distracted, preoccupied or forgetful 20% of the time, we remember what we hear More than 35% of businesses think listening is a top skill for success Less than 2% of people have had formal education with listening

The Listening Process: Perception-Understanding;Interpretation-decode;Evaluation-analyze merits and draw conclusions; Action-responding to the message-feed back

ROAR Technique:Receiving,organizing,assigning the meaning and reacting Receiving: While receiving one must be tune out from distractions,NV cues, there should not be any interruptions. Organizing: Make Eye contact, Create visual picture

Types of Listening Critical Listening Empathic Listening Critical Listening: Listener tries to weigh up whether the speaker is credible or given a logical are being duped by the speaker Empathic Listening: Listener tends to listen rather than talk. It mainly focuses on Non-verbal communication.

Assigning: Summarize and repeat the information to yourself Reacting: Asking questions and giving Feed back and respond to the situation

Listening Exercises Dual dictation Ask students to get into pairs to write a dialogue. When student A is speaking, student B should write down what they are saying and vice versa. When they have finished the conversation, they should check what each other has written and put the two sides of the conversation together. You could then ask students to perform their dialogues again to the rest of the class, or to swap with other pairs. This activity works best if you give students a theme or role-play, e.g. A conversation between friends about holidays An argument between siblings

What did you have for lunch Class memories quiz Ask one student at a time to go to the front of the class. Ask the rest of the class to ask them any questions they like (as long as they are not too personal!), e.g. What is your favourite colour/food/band? What did you have for lunch

Listen for lies Divide the class into two teams A and B Listen for lies Divide the class into two teams A and B. Ask one student at a time to come to the front of the class and read aloud a passage which you have chosen, e.g. a story or newspaper article. Then ask them to read it aloud again, but to make some changes. Each time a lie (or change) is read out, the students must stand up. The first team to stand up gets a point. This game requires students to listen carefully and encourages them to remember important information and details

Listening Exercises: Additional Resources http://blog.trainerswarehouse.com/communication-and-listening-exercises/ https://blog.udemy.com/listening-skills-exercises/