Are you ready? #carevalues Values and behaviours-based recruitment and retention (VBR) #carevalues

Varied challenges To attract, develop and retain a quality workforce Too many applicants without the right qualities. Not enough applicants. Can recruit OK but a high proportion of leavers. High turnover rates High vacancy rates Urgency to recruit The wrong recruits

The cost of getting it wrong The cost of replacing leavers. (www.cipd.co.uk). Potential negative impact on existing staff. Quality and continuity of care.

Values and behaviours-based recruitment and retention (VBR) What is it? To assess values, behaviours and attitudes not often assessed in ‘traditional’ recruitment practices. To look beyond someone’s job history and qualifications. To get to know the real person, taking into account experiences from all areas of their life, not just previous paid employment. To send a clear message about what the organisational values are and demonstrate that they are integral and important – the bedrock of everything you do. To ensure the candidate’s values are aligned with the organisational values, ensuring people fit with your culture.

Why does VBR matter? Because employers tell us it works

What providers tell us ‘Don't just fill the vacancies. Fill them with the right people.’

Are you REALLY doing VBR?

Organisational values The guiding principles that are most important to the employer. These principles are used to define the right and wrong ways of working and help to inform important decisions and choices They help to set the culture and require a collective understanding to ensure staff embrace the chosen values and uphold them Organisational values can include: being accountable; making a difference; delivering quality; being reliable; meeting deadlines; respecting company policy & rules, & respecting others

Adult social care values and behaviours framework Dignity and respect Learning and reflection Working together Commitment to quality care and support Do we recruit staff who have the values and behaviours we want to see in the organisation? How does this compare to our organisations values and behaviours framework? Do our staff know what our values and behaviours are? Are they embedded in our organisation? What could we do to make our values and behaviours clearer to existing and potential staff?

WCS Care We believe every day should be a day well lived. So every day, we invite people to choose the things they want to do and try new opportunities.  This simple belief and approach applies to anyone who lives with us, or works for us - in fact, anyone we connect with. We keep this passion alive through our four values, which invite people to: Play - interact, be creative, be light-hearted, enjoy! Make someone's day - notice, know people, make a positive impact through a simple act Be there - listen, connect, focus on the other person Choose your attitude - take responsibility for yourself; make a choice about how you're going to be today

A holistic approach

How is VBR interviewing different? Values-based recruitment Real-life examples – ‘Tell me about a time when…’ Further probing - ‘How did it make you feel?’, ‘What did you learn?’ Finding out more about a candidate’s values, including behaviours and attitudes. Competency-based recruitment Scenario-based questions – ‘What would you do if…’ Finding out more about a candidate’s skills, talents and abilities.

Exercise Home care worker Job Type: Full and part-time roles available Required licence or certification: Driving licence We are currently recruiting support workers to deliver support to clients within their own homes. The support provided can be different for each individual client and could include: personal care, medication, cleaning, socialising and ensuring that they are safe and well. The shift patterns which we undertake are 06.50 - 14.30 for an early and 15.30 - 22.30 for a late. The shifts are arranged via a default rota pattern which will see set days of working to suit your availability and rota needs. Feel free to contact us to discuss further on 01234 5678910. Look forward to hearing from you. (NB: Example adverts used for the exercise were taken from actual examples being advertised online – some language used is not necessarily the language Skills for Care would use or advocate)

Warrington Community Living Can you show us how you would treat the people we support, with the dignity and respect they deserve? Are you courageous, willing to champion quality, and raise concerns? Who we are looking for: We are looking for people who care regardless of qualifications or experience. We care more about you sharing and demonstrating our values, which are: Seeing the possibilities to make positive difference. Valuing and celebrating individuality and diversity. Supporting rights, needs, choices and dreams. Being responsible, sustainable and innovative in our work. If you do share our values and care, we want you!  

Varied challenges To attract, develop and retain a quality workforce High turnover rates High vacancy rates Urgency to recruit The wrong recruits Too many applicants without the right qualities. Not enough applicants. Can recruit OK but a high proportion of leavers.

Are you ready? www.skillsforcare.org.uk/values

#carevalues