Benchmarking Topic Best Practices Executive Roundtable Presentation

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Presentation transcript:

Benchmarking Topic Best Practices Executive Roundtable Presentation JUNE 13, 2013 Benchmarking Topic Best Practices Executive Roundtable Presentation Central Hudson Gas and Electric Lenore Clarke Section Leader, Gas Compliance and Safety Lclarke@cenhud.com 845 486 5521

Company Background Metrics Number of Customers = 75,000 Miles of Main = 1,343 of Transmission and Distribution Number of Services = 56,500 Number of Employees = 825

Challenges Meet Performance Metrics Mandated by Public Staff Commission Internal Performance Goals

Unique Practices or Processes Normal Business Hours

Unique Practices or Processes After Hours

Conclusion Technology Environment Culture

QUESTIONS