VOLUNTEERS AND INTERNS Fundraising and Grantsmanship Graduate Program in Human Services College of Public and Community Service University of Massachusetts at Boston ©2009 William Holmes

VOLUNTEER STRATEGIES Determine volunteer needs of staff Create volunteer jobs Recruit volunteers Interview and place volunteers Supervise volunteers Reward volunteers From: Hurley, 1995, IPR

VOLUNTEER DEVELOPMENT Agency procedures and policies Roles and activities of staff Professional skills Interpersonal skills Technical skills Diversity awareness Legal issues

VOLUNTEER DEVELOPMENT BENEFITS Better retention of volunteers Improved volunteer effectiveness Improved service delivery and public interface Increased member knowledge Personnel empowerment Organizational commitment

VOLUNTEER EXIT PROCESS Recognize contributions Have exit interview Encourage ongoing contact Passing along lessons learned Plan for what next for volunteer