Customer Sign up Speak to your customer about Vodafone nbn™ benefits plus bundle and save opportunity Refer them to your Personal IBO Website Customer to check service availability and select plan Important: If your customer has any questions during sign up they need to call the dedicated ACN Vodafone Customer Service on 1300 365 898. Remind customers to ignore messages to call Vodafone Remind customers to ignore live webchat

Online journey It is important that customers sign up via ACN Channels. To ensure this occurs, provide your customer with access to your Personal IBO Website and advise them to follow the steps once they land on the ACN Vodafone nbn™ page. Customers must use their own device or Wi-Fi or network connection to order. As long as accurate information is provided during this step the customer will be directed to the correct Sign up journey.

Considerations With any change to nbn™ customers should consider the following: Current broadband service contract terms Importance of Home phone lines Impact of Bundled services with current Service Provider Priority Assistance