Analysis Fixing These Problems Improves ROI and Save $$ Unanswered calls are the biggest source of frustration for anyone in a service industry. Supervisors unprepared for virtual meetings cited as the largest time waster and resource drain. The follow-up meeting with an HR rep is unfulfilling, or worse, frustrating, creating feelings of isolation and resentment. Reduce incident ratios while improving manager reports is an attainable goal as long as all other factors are accounted for. Budget cuts and program eliminations rank the highest among stress-inducing factors with supervisors. Cost to serve decreases by almost $750,000. 5 to 10% improvement in ROI is standard and should be expected. PoW increases revenue up to 8% in high-market scenarios. 6/26/2019 Satmetrix Confidential 1

Improve ROI and Save $$ What we hear the most Unanswered calls are the biggest source of frustration in a service industry. Supervisors unprepared for virtual meetings cited as the largest time waster and resource drain. The follow-up meeting with an HR rep is unfulfilling, or worse, frustrating. Best customers are most affected Reduce incident ratios while improving manager reports is an attainable goal as long as all other factors are accounted for. Budget cuts and program eliminations rank the highest among stress-inducing factors with immediate supervisors and their supervisors. Fixing these drives results Cost to serve decreases by almost $750,000. 5 to 10% improvement in ROI is standard and should be expected. PoW increases revenue up to 8% in high-market scenarios.

Improve ROI and Save $$ What we hear the most Unanswered calls are the biggest source of frustration in a service industry. Supervisors unprepared for virtual meetings cited as the largest time waster and resource drain. The follow-up meeting with an HR rep is unfulfilling, or worse, frustrating. Reduce incident ratios while improving manager reports is an attainable goal as long as all other factors are accounted for. Budget cuts and program eliminations rank the highest among stress-inducing factors with immediate supervisors and their supervisors. Cost to serve decreases by almost $750,000. 5 to 10% improvement in ROI is standard and should be expected. PoW increases revenue up to 8% in high-market scenarios. Best customers are most affected Fixing these problems drives results