Chapter 5 Objectives Describe the listening process Differentiate between hearing and listening Discuss the importance of listening Define and discuss types of listening Analyze barriers to effective listening

Chapter 5 Objectives Use strategies for critical thinking Describe gender-based differences in listening behaviors Demonstrate effective listening behaviors in specific situations Engage in ethical listening behavior

What is Listening ? The active process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages Link to ILA Website

What is Listening? Not the same as hearing Involves the ability to: Retain information React empathically and/or appreciatively An active process Involves construction, retention, and reaction to meanings we assign to information

The Listening Process Stimulus/Sound Attention Working Memory Selective Attention Automatic Attention Working Memory Short-Term Memory Long-term Recall/Memory

What is Listening?

The Importance of Listening

Four Types of Listening Active Listening Listening with a purpose

Four Types of Listening Active Listening Empathic Listening Listening with a purpose and attempting to understand the other person

Four Types of Listening Active Listening Empathic Listening Critical Listening Evaluating the accuracy, meaningfulness, and utility of the speaker’s message

Four Types of Listening Active Listening Empathic Listening Critical Listening Listening for Enjoyment Hearing and processing relaxing, fun, or emotionally stimulating information

Barriers to Listening Noise Physical distractions Mental distractions Factual distractions Semantic distractions

Barriers to Listening Perception of Others Status Stereotypes Sights and Sounds

Barriers to Listening Yourself Egocentrism Defensiveness Experiential Superiority Personal Bias Pseudo Listening

Gender Differences in Listening Purpose for listening Listening preferences Listening awareness Nonverbal listening behaviors Interrupting others

Becoming a Better Listener Listen and think critically Use verbal communication effectively Use nonverbal communication effectively

Listening in the Workplace Be self-aware Monitor your nonverbal behaviors Minimize interruptions Ask nonaggressive questions Summarize what the other says to assure you understand

Listening in the Classroom Use lecture listening Find areas of interest Remain open Work at listening Avoid distractions Listen for and note main ideas Take effective notes Listen for lecture cues

Listening to Media Become a critical consumer of media information Develop information literacy Recognize when you need information Know where to find the information you need Check your perceptions of electronic messages

Listening in a Second Language Develop vocabulary comprehension Learn to recognize sounds and associate them with their meaning Develop metacognitive skills Decipher meanings by drawing inferences from the context Draw parallels between English and the native language

Be an Ethical Listener Recognize the sources of your own conversational style habits Monitor your communication Apply general ethical principles to your responses Adapt to others