Ready Reference Training for Public Access Services Tiffney Gipson, Head of Collections Jessica Petrey, Clinical Librarian Lauren Robinson, Emerging Technologies Librarian Kornhauser Health Sciences Library, University of Louisville Jess I am Jess. We will be presenting on Kornhauser Library’s newly developed reference training for our Public Access staff. With the recent changes to our website, decreasing reference hours, and the library’s change to WMS Discovery, we wanted to provide a training that could help PAS staff navigate the new website, triage requests, and answer some frequently asked questions on medical mobile app installation, point of care tools, and e-book access.

The Training Catalog & Databases Kornhauser Health Sciences Library Website Medical Mobile Apps Jess In the training, I covered searching our catalog and reading the records to see if we had an item, where to find it, and it’s status. I also taught a little about all of our databases; not necessarily in-depth how to use them for searching, but more as if a patron comes in looking for information on drugs, suggest they use Micromedex and Facts and Compairasions. If they’re looking for articles, you can suggest they use PubMed, CINAHL, and Embase. Tiffney Website Since there had been no major changes in Kornhauser’s website in approximately 10 years, we really wanted to highlight the changes and new easier navigation for the staff and patrons. Responding to the needs of a diverse user group, KHSL designed and launched discipline portals which house essential resources and information for each discipline served, which are linked prominently on the new homepage. These portals were designed to provide simplified organization, quick access, and structured online library services. Medical Mobile Apps Medical Mobile Apps top our PAS frequently asked question list. Keeping this in mind we wanted to show PAS staff what mobile apps we own and how users can download and access those apps on their personal devices.

PAS Q&A Resource Guide Lauren As we were planning the training, we decided that a cheat sheet for PAS would be useful. So we developed a Q&A resource guide that auto-opens when PAS staff log on to the circulation desk. This guide was designed like a workflow and asks PAS staff what the patron is requesting and automatically links them to the needed resource. If PAS cannot quickly answer the question, Ask-A-Librarian is at the top of the page and the request is automatically routed to a reference or clinical librarian. PAS staff have been very vocal and engaged with updates they would like to see to the resource guide. Overall, basic reference questions (like do we own a certain e-book) have diminished and we have seen the site used 496 times by 7 PAS staff in the previous 7 months.