VOICEMAIL USER TRAINING V8+ Welcome to VOICEMAIL USER TRAINING V8+ PowerPoint. Press any key to continue

Contents Click the box to view the headings contents Voicemail Further documentation is available on the CD shipped with the system PowerPoint and User Guide

Welcome The Voicemail Tour Step 1 Dial the Voicemail Group. E.g. 622 Enter your 4 digit security (if asked) 9 plus your extension number (eg. 9EEE)

Special Functions Menu Step 2 Listen to the voice prompts Step 3 Select the “Special Functions” option to allow you to enter your Greeting Messages - press 9 1 2 3 4 5 6 7 8 9 * # RETRIEVE VM INTERN VM ABSENT SPECIAL FUNC EXIT

The Greeting Message * 1 2 3 4 5 6 7 8 9 # Step 4 # LISTEN GREETING RECORD GREETING EXTERN PHONE EVN ENABLE EXIT DELETE GREETING XFER PHONE CHANGE PASSWORD Step 4 Press 1 to listen to your existing greeting message Press 2 to record your greeting message Press 3 to delete your greeting message (eg. “Hi, you’ve reached the voicemail of YOUR NAME. Please press zero to return to the operator, or leave your message after the tone. Thank you”)

Sample Greeting Messages Hi, you’ve reached the voicemail of YOUR NAME. You may contact me on 0418 000 000, or please leave your message after the tone, and press star to finish. Thank you. You have reached the voicemail of YOUR NAME. Press 0 now to return to the operator, or leave your message after the tone. Thank you. Please note the position of the “press 0” option within the message. Don’t leave it till the end of your message as an option.

A Message Arrives MSG: 622 on LCD and Call Back flashing Flashing MSG LED Press the “Call Back” button or dial Voicemail Hunt No. 622

To Retrieve Voicemail from Handset Step 1 Dial the Voicemail No. E.g. 622 Enter your security code Step 2 Select option 1 - press 1 1 2 3 4 5 6 7 8 9 * # RETRIEVE VM INTERN VM ABSENT SPECIAL FUNC EXIT

Retrieving Voicemail Internally “New messages (number). Archived messages (number).” To listen, press 2. To select the next message, press 3. To select the previous message, press 1. To delete, press 9. To delete all, press 0 while service message is playing (you will be asked to confirm). To exit, press ‘*’ until the Ariamail2 says “Goodbye” 1 2 3 4 5 6 7 8 9 * # PREVIOUS PLAY DELETE EXIT NEXT DELETE ALL

To Retrieving Voicemail Externally Dial in & wait for one of the following: a) Day or night message & then enter #321 b) Ask the operator to transfer to your extension during your greeting message enter #321 c) Phone your direct line & while the greeting message is playing, enter #321 Then follow the instructions as normal.

External Notification From the opening Menu - select Special Functions by pressing 9 Step 1 Press 5 to set up the phone number you wish to be contacted on - mobile or any external number. Step 2 Now to activate, press 7 and it will say “external notification enabled” to deactivate (now or later) press 7 again and it will say “external notification deactivated” 1 2 3 4 5 6 7 8 9 * # LISTEN GREETING RECORD GREETING EXTERN PHONE EVN ENABLE EXIT DELETE GREETING XFER PHONE CHANGE PASSWORD

To change or delete your security code From the opening Menu - select Special Functions by pressing 9 Step 1 Enter # plus your security code (Eg.#9EEE) Step 2 Enter your new 4 digit security code, then as asked, confirm your new security code Step 3 Enter 4 stars (****) and confirm, then you will no longer be asked for your security code. 1 2 3 4 5 6 7 8 9 * # LISTEN GREETING RECORD GREETING EXTERN PHONE EVN ENABLE EXIT DELETE GREETING XFER PHONE CHANGE PASSWORD

To return to the main menu click below Thank you To return to the main menu click below