IBM Software A financial services company speeds up fraud detection Protecting customers and innovating new product offerings with an IBM business rules platform The need: To help its customers mitigate risk more quickly and effectively, this company needed to accelerate deploying business rules that identified fraudulent transactions. The solution: IBM delivered a rules management solution, providing a flexible framework that leverages reusable decision logic to rapidly implement rules and create new product offerings. “We have reduced our rules deployment process from days to hours. It’s a tremendous improvement in speed and it reduces the resources needed for implementation.” —Group head of global network products, financial services company A leader in the global payments industry, this financial services company serves approximately 22,000 financial institutions in more than 210 countries and territories. The company strives to make commerce faster, more convenient and more secure, providing innovative services that enable its customers to use electronic forms of payment. It offers a wide range of credit, debit and prepaid offerings. To help protect its banking customers, this company analyzes data from fraud attacks and creates parameters, or business rules, to identify and flag other potentially fraudulent transactions. However, the company’s process for rolling out these rules was far too lengthy. The IT organization within the company began discussing the need for a technology platform that would enable the fast, efficient implementation of business rules. IBM delivered a flexible rules management framework, implementing IBM® Operational Decision Management software to serve as the rules engine for the solution and the IBM WebSphere® Message Broker enterprise service bus (ESB) to connect with data sources across the organization. To link the operational decision management platform to the company’s network and the ESB, IBM deployed the IBM WebSphere MQ universal messaging backbone. The system processes approximately 3,000 transactions per second, evaluating 130 to 180 data points in each transaction. By allowing the company to leverage repeatable processes, the new framework significantly accelerates the timeline for deploying new business rules. Cutting deployment time enables the company to respond much more quickly to its customers’ risk mitigation needs. Since rolling out the new solution, the company has been able to stop several fraud attacks within an hour after receiving the initial report. The solution also allows the company to extend rules authoring capabilities to its banking customers while controlling the rights and privileges assigned to them. The benefit: Reduces time required for rules deployment from days to hours Enables the company to stop several fraud attacks within an hour after receiving the initial report Allows the bank extend rules authoring capabilities to its banking customers while controlling the rights and privileges assigned to them Solution components: IBM® Operational Decision Management IBM WebSphere® Message Broker IBM WebSphere MQ WSP14633-USEN-00