Person from a minor community vs NHS

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Presentation transcript:

Person from a minor community vs NHS

Person born in the UK sees NHS Lincolnshire Community Health Services NHS Trust Lincolnshire Partnership NHS Foundation Trust United Lincolnshire Hospitals NHS Trust CCGs other

A person from abroad will see NHS

What is working? Most of people can access NHS free of charge Free medication for children Free medication for people with an exemption cards ( all of the benefits connected to the card) Set amount to pay per item on the prescription

What is not working? Lack of understanding of different cultures, habits, behaviours Lack of transparency when interpretation/ translation services can be provided Lack of appointments available for patients Lack of extra time for an appointment when interpretation service is required Lack of communication

Magic Wand Service Clear message from the NHS staff; consistency Nice, friendly receptionists Available appointments at General Practices Longer opening hours, weekends Shorter waiting times for appointments with the consultants Less cancellations

PROTECTED CHARACTERISTICS under the Equality Act 2010 AGE DISABILITY GENDER REASSIGNMENT MARRIAGE and CIVIL PARTNERSHIP PREGNANCY and MATERNITY RACE RELIGION or BELIEF SEX SEXUAL ORIENTATION

What I would like you to remember? I am a PERSON