What is Nonverbal Communication?

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Presentation transcript:

What is Nonverbal Communication? Communication that does not employ words or language directly Intentional Accidental

(according to Albert Mehrabian, psychologist) Communication of information – verbal Communication of feelings – nonverbal 38% - vocal expression 55% - facial expression 7% - verbal expression 93% of feeling communication = nonverbal (according to Albert Mehrabian, psychologist)

Nonverbal Communication Types of Nonverbal Communication

Appearance

Posture Gestures Kinesics (Movement) Eye Contact Facial Expression

Angry! Surprised! Happy!

(With Language; also known as Vocal Cues) Volume Quality Para-language (With Language; also known as Vocal Cues) Silence Pitch Rate

Proxemics (Proximity - Spatial Relations) Intimate Space – up to 1.5 feet Personal Space – 1.5-4 feet Public Space – more than 12 feet Social Space – 4-12 feet Important Point: The direction in which your body is pointed matters here!!

What are some nonverbal strategies? Reveal/Conceal Self Exclude/Include Put down/Build up

What is the relation between verbal and nonverbal communication? Functions of Nonverbal Messages Repeat or support verbal messages Contradict verbal messages Replace verbal messages Change the flow of verbal messages (regulate)

Accurate Message Construction Does the verbal message reflect accurate knowledge of the receiver? Are the verbal and nonverbal signals sending the same message? Is the message specific and complete? Is the position of the sender clear?