Office Communications Server 2007 R2 Group Chat 7/28/2019 9:24 PM Office Communications Server 2007 R2 Group Chat Ashima Singhal Senior Product Manager Microsoft Corporation © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Agenda Introduction to Office Communications Server 2007 R2 Group Chat End User Functionality Use Cases Architecture & Deployment Overview Administration & Management Summary

Group Chat Functionality – New in OCS 2007 R2 VoIP and Telephony Audio, Video & Web Conferencing Instant Messaging E-Mail & Calendaring Voice Mail and Unified Messaging Persistent Group Chat Shared Presence Status Microsoft UC Platform

What is Persistent Group Chat? Persistent group chat enables people to carry on topic-specific, multi-party discussions that persist over time - leading to better team information sharing 

End User Functionality Persistent topic-based discussion forums support dispersed teams

End User Functionality Persistent topic-based discussion forums support dispersed teams “My Chat dock” makes participation simple and efficient

End User Functionality Persistent topic-based discussion forums support dispersed teams “My Chat dock” makes participation simple and efficient Customizable notifications and high importance messages control interruptions

End User Functionality Persistent topic-based discussion forums support dispersed teams “My Chat dock” makes participation simple and efficient Customizable notifications and high importance messages control interruptions Multiple content types enable flexible information sharing Text Documents Images Web links Chat Room links Multi-line stories Emoticons

End User Functionality Persistent topic-based discussion forums support dispersed teams “My Chat dock” makes participation simple and efficient Multiple content types enable flexible information sharing Customizable notifications and alerts control interruptions User-defined filters enable “intelligent consumption” of information

End User Functionality Persistent topic-based discussion forums support dispersed teams “My Chat dock” makes participation simple and efficient Multiple content types enable flexible information sharing Customizable notifications and alerts control interruptions User-defined filters enable “intelligent consumption” of information Chat History search transforms chat into a knowledge asset

Office Communications Server 2007 R2 Group Chat Client OCS Client Components Office Communicator Office Communications Server 2007 R2 Group Chat Client Rich presence, enterprise instant messaging, one click access to audio, video, desktop sharing and conferencing, interoperability with Microsoft Office applications Chat Rooms, filters, alerts, and search features

Office Communicator & Group Chat Client Configuration Communicator preferred IM client Office Communicator is the preferred IM client (default configuration) Contact list and IM conversations take place through Communicator, even when initiated through the group chat client Users can switch from IM to application sharing & other modalities Full presence integration with Office applications Group Chat is the client for chat rooms. It does not maintain any instance of the contact list. Only the chat room roster is available with presence states Filters available in Group Chat Each client provides for notifications for the workload it manages

Common Use Cases Financial Services R&D, Support, Call Centers Faster response to market opportunities Information sharing across geographies Improved research distribution R&D, Support, Call Centers Efficient escalations Enhanced access to experts Account/Project Management Better account team coordination Enhanced customer service Any dispersed or cross functional team can benefit from the use of virtual rooms to share information. Identify the business needs and areas in your organization that have the greatest potential to use these new capabilities.

Architecture and Deployment Overview

Office Communications Server 2007 R2 Architecture 7/28/2019 9:24 PM Office Communications Server 2007 R2 Architecture UC endpoints Public IM Clouds Active Directory DMZ AOL Windows Live OCS 2007 R2 Pool Data Audio/ Video Yahoo Workloads: IM/Presence Conferencing Voice UCAS Applications Apps sharing Web Components SIP Monitoring Server Remote Users Backend SQL server Front-End Server(s) Edge Servers Advanced Media GW CWA Exchange 2007 Server UM Voicemail Archiving Server Federated Businesses (Mediation Server) PSTN Group Chat © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Deploying Group Chat Server Group Chat is a separate server role Requires OCS 2007 R2 server pool OCS 2007 server pools can exist in environment but group chat server must connect to an R2 server pool Requires 64-bit Operating System No special AD extensions necessary English language only

Federated Group Chat Cross-functional group dialogue with your extended enterprise Company Shared chat rooms can be set up with trusted organizations utilizing Office Communications Server federation capabilities Chat room security and membership is configurable Users can search for federated chat rooms by selecting the appropriate authorized domain in the group chat client Partner Customer 17 17 17

Administration and Management Roles Administrator can administrate all chat rooms and categories and/or administer all users Manager can control the chat room settings, subject to policies set by the Administrator Participant is a member that can view and post to a chat room

Administration and Management Definitions and Guiding Principles Scope is the overall access control mechanism Use Active Directory objects (Domains, Security Groups and Distribution Lists) to define Scope. Keep ‘Root Scope’ as broad as possible Next level contains ‘Categories’ that contain common chat room properties Create Categories that logically group business information needs Set the Scope of each Category to allow only the users that need access to channel in that category access Create individual Chat Rooms with more refined properties on membership and other preferences

Group Chat Hierarchy Root Category Category Chat Rooms Used to define global behaviour Category Sub-categories inherit settings and behaviour from parent categories Chat Rooms Hosts topic-based multi-user discussions Can define granular settings

Managing Chat Rooms Chat room descriptors 1 1 2 Chat room type: Normal/ Auditorium 2 3 Chat room settings 3

Summary Group chat is a new capability in OCS 2007R2 Group Chat is delivered through a specialized client and new server role Improves cross functional team communications Identifying teams and defining appropriate categories and best practices can help the successful adoption of group chat

7/28/2019 9:24 PM © 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The example companies, organizations, products, people and events depicted herein are fictitious.  No association with any real company, organization, product, person or event is intended or should be inferred. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. This document may contain information related to pre-release software, which may be substantially modified before its first commercial release. Accordingly, the information may not accurately describe or reflect the software product when first commercially released MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.