United in Service and Quality

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Presentation transcript:

United in Service and Quality Chancellor’s Service Excellence Program United in Service and Quality

United in Service and Quality The Chancellor’s Service Excellence Program adopts a comprehensive, institution-wide application of service that will support our three new strategic imperative goals.

United in Service and Quality The Service Excellence Program has three major components: Projects Recognition Knowledge sharing

Chancellor’s Service Excellence Program The ultimate goal is to make processes and services an excellent experience, for our customers.

Projects Two projects expected during the fiscal year: increase service to students. increase effectiveness and efficiency. *** one project should contain an academic component.

GHC Customer Service Initiatives Active directory with photos Update Customer Service page and survey New Marketing Campaign Welcome and introduce new hires in GHC Inform With photos Align recruiting strategies with GHC strategies Implementing questions on every application

Recognition Initiatives Increasing GHC recognition efforts New category in Caught in the Act awards Restructuring Employee Recognition celebrations “Celebrating Customer Service Celebrations” Incorporating recognition in committee work Incorporating recognition in process evaluations Revamping Performance Evaluation system Incorporating the competencies that align with GHC strategies Diversity Initiatives Share Your Story project

Sharing Knowledge Recent Highlights: Concierge Training Got Your Six Training Thriving During Change Training Customer Service Committee

GHC Employee Recognition Awards at Fall In-Service: Employee of the Year Department of the Year Vivian Benton Award Community Involvement Outstanding Administrator

UAG Service Excellence Annual Nomination Categories Service Excellence Award – Outstanding Individual Service Excellence Award – Outstanding Team Service Excellence Award – Outstanding Leader Outstanding Process Improvement Award: Increase Service to Students Outstanding Process Improvement Award: Increase Effectiveness and Efficiency Front Desk Support Excellence Award (Call Center) Outstanding Institution of the Year and President Service Excellence Ambassador of the Year

“Coming together is a beginning; keeping together is progress; working together is success.” Henry Ford