USING CONFLUENCE AS YOUR CMS Ravee Panjwani

I AM AN EQUAL OPPORTUNITY SOFTWARE USER, AND WORK FOR BMC SOFTWARE

CONTENT MANAGEMENT SYSTEMS A content management system (CMS) is a computer application that supports the creation and modification of digital content using a common user interface and thus usually supporting multiple users working in a collaborative environment. Confluence A collaboration tool used for storing, sharing, and working on stuff

Our team - SMEs, Editors, Support WHO IS THE CUSTOMER Our clients - $$$ Our team - SMEs, Editors, Support We The CMS

THE REQUIREMENTS Create Control Version Single-source Review Accessible Comment Compliance Branding

As a writer As a reviewer As a customer …I SHOULD BE ABLE TO Create new content, update it based on internal review comments. Update content after it goes live based on more internal review comments and customer feedback. Update content for the next release. As a reviewer Pre-release - Send review comments. Post-release – I want to continue sending review comments without customers seeing them. Contribute by adding content. As a customer View all the content that is supposed to be available to me as an unauthenticated or authenticated user. Send queries and feedback to the team and get responses.

ADVANTAGES

ADVANTAGES Direct feedback from internal and external users Document product suites or related products Independent of product cycles Use graphics and multimedia Zero upgrade effort Content reusability WYSIWYG interface Agile development Versioned content Analytics

USE ANY BROWSER, PLATFORM, AND DEVICE

AUTHOR

AUTHORING IN CONFLUENCE Structured model Creating and editing Single-sourcing Spaces Navigation tree structure Layouts and templates WYSIWYG interface Add images Add tables Reuse topics and sections Soft links to content across spaces Create libraries for common content Macros macros macros… Export to PDF Export to HTML Export to MS Word Export to XML Context-sensitivity Findable content Online/web help Offline/local help Open content searchable online Use metadata and labels

CONTROL

CONTROLLING YOUR CONTENT Permissions Workflows Some control macros Users and groups Anonymous users Control at space, branch, and topic level Control ability to add text, comments, attachments etc. Custom states definition Draft/WIP and published views Update content after release Show if / Hide if Internal comments Topic Inline Scroll only / ignore

THERE’S MORE

SOME OTHER IMPORTANT STUFF Search Transparency Confluence admins & IT Search within spaces Search all spaces Attachments, comments, date, author, etc. Topic history Comments Watch spaces/topics Topic state Hosting and infrastructure Upgrade New macros Upgrade macros Maintain user groups Copy spaces

MORE IS NOT ENOUGH

WHAT MORE DO WE NEED Content History Find-and-replace across a space Spell check Export/import options Restore comments Notification control More OOTB macros Delete multiple versions of a topic Delete multiple versions of an attachment Clear watches across a space

QUERIES, CRITIQUES, COMPLIMENTS…

THANK YOU