Rob Johnstone, NCII Nathan Venske, Jackson College February 2018 A2I2 Helping Students Stay on the Path: A Look at Evolving Advising Models for Guided Pathways Rob Johnstone, NCII Nathan Venske, Jackson College February 2018

Exploring Advising

Helping Students Stay on the Path: Implementation Section Pillar #3

Major Decisions Along the Path What are my career options? Which college offers programs in my field of interest? How much will it cost and how will I pay? CONNECTION From interest to application What are my program options? What are program requirements? Which program is a good fit? What will I take? Will credits transfer? How much time and money to finish? What if I change my mind about a major? ENTRY From entry to passing program gatekeeper courses Am I making progress? How do I get related work experience? What if I want to change majors? What if I am struggling academically? How much time and money to complete? How do I balance my other obligations? PROGRESS From program entry to completion of program requirements How do I transfer? How do I get a job in my field of interest? COMPLETION / TRANSITION From program completion to career advancement and further education

Approaches to Redesigning Advising CONNECTION From interest to application ENTRY From entry to passing program gatekeeper courses PROGRESS From program entry to completion of program requirements COMPLETION / TRANSITION From program completion to career advancement and further education Jackson College (MI) Navigators (case managers liaise w/ academic departments, financial aid) Academic Departments & Financial Aid Lansing CC Academic Success Coaches (case managers liaise w/ prof. advisors) Professional Advisors (embedded in Career Communities) San Jacinto CC (TX) Admissions Advisors (enroll students in 1st semester) Educational Planners (by career pathway – end of sem. 1 to completion) Mental Health Counselors (personal counseling Career / Employment Team

IRSC: Checkpoint advising manual Source: Indian River State College

Source: Indian River State College

Advising Redesign Key Features Personal contacts early on, so students feel welcomed and valued Case management approach, so that every student ideally has one advisor who is overseeing his or her progress throughout Connection with faculty and others in their field of interest to provide guidance and networking support Responsibility for guiding students into and through program paths shared by all faculty and staff, regardless of whether they have formal roles as advisors

A Boots-on-the-Ground Look at Advising Redesign

Welcome… Messy Room Story: As parents: “clean your room” No direction. Child will focus on what’s important to them. Keep the toys they like in one spot. Everything else thrown into closet and stuffed into drawers. Structure: Transactional: Registration Wait Times: Do what you can as quickly as possibly in order to get to the next student? Advising hours, walk-ins, etc. Roles: Undefined Building set up. Anyone is an advisor. Ratio: 1 to 1400 Low Student Satisfaction Messy Room

Fall 2015 Student Satisfaction Where we were…

REdesign Get Organized. Story: As a parent, we cannot just say “clean your room” and assume it will be to our expectations. We must set the expectations. Show the child what we mean by clean. Show what goes where. Answer the endless “WHY” More organizers, less toys, creative with a drawer of clothes (now toys), etc. Structure: Relational Model Change advising hours and process Student Feedback Set Expectations and Roles: Union Environment: Transitioned different “Advising” type roles to Navigators (2 year implementation. Ratio Goal: 1 to 250) Case Management – Assigned Caseloads OIP Tracking: Retention Alert, Yes/No/Maybe Advisors do advising work. Mandatory semesterly advising appointments Resourcefulness not resources Standard Training: Onboarding 1 College, 2-3 Shadow (passenger), 4 – 5 Shadowed (driving) Appreciative Advising NCDA Leadership P.D. as needed and requested. Student Satisfaction Starts to uptick Ongoing process. Shifted time and time again. Not one semester has looked the same. “Change is inevitable, progress is not” Get Organized.

Outreach and Intervention Plan

Changes and Tweaks: Advising Breakdown: Before: Alphabet, Now: Pathway (Meta-Major) Outreach and Intervention Plan Increased Professional Discretion: Tracking Story: Room still gets messy. Now, better organization and have shown/outlined expectations of “Clean”. Child grows new expectation of toys

Student Satisfaction Survey Noel Levitz Where we are now…

Thank you Nathan Venske JACKSON COLLEGE ASSOCIATE DEAN STUDENT SERVICES venskenathan@jccmi.edu Office: 517 796 8499

Advising Redesign Key Features Personal contacts early on, so students feel welcomed and valued Case management approach, so that every student ideally has one advisor who is overseeing his or her progress throughout Connection with faculty and others in their field of interest to provide guidance and networking support Responsibility for guiding students into and through program paths shared by all faculty and staff, regardless of whether they have formal roles as advisors

Discussion Questions What excites you about what you heard? https://ensemble.irsc.edu/Watch/Gk5c6J2N Discussion Questions What excites you about what you heard? What scares you or makes you nervous about what you heard? What are the unique opportunities / barriers to engaging in this work at Maricopa? What can we do now or next at Maricopa as we go through this process?

Find Out More NCII & CCRC websites: www.ncii-improve.com & ccrc.tc.columbia.edu Dr. Davis Jenkins, Sr. Research Fellow, CCRC davisjenkins@gmail.com Dr. Rob Johnstone, Founder & President, NCII rob@ncii-improve.com