QuickServe Online Parts Training

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Lesson 2: Gathering and Organizing Information Using ICT KEY QUESTION: HOW DO YOU GATHER AND ORGANIZE INFORMATION USING THE COMPUTER AND INTERNET?
Presentation transcript:

QuickServe Online Parts Training Menu QuickServe Online Parts Training Parts Catalog Campaigns & TRPs Product Announcements Related Information

Click the Parts tab to view the Parts page. Menu Basic Navigation Click the Parts tab to view the Parts page. The information on the Parts page is organized into minor tabs for better accessibility. The Parts Catalog is the default tab on this page.

Jump straight to this engine’s Service Manual by clicking here. Parts Menu Parts Catalog The ESN and Service Model name that this Parts Catalog pertains to appears at the top of the page. Jump straight to this engine’s Service Manual by clicking here. The Table Filter allows you to filter through the Parts Catalog simply by typing in a keyword. You can sort the catalog by Option, Repair Group, Group Name, or Build Type by clicking here. The default sort option is by Group Name.

Click here to print the Part Catalog Option List. Parts Menu Parts Catalog You can perform a keyword search by typing in the name of the part Search: Crankshaft Options can be searched by Option Name Search: bb1726 Options Revisions can be searched by Option Name followed by an asterisk * Search: bb1726* Part number can be searched: 3800453 "Cylinder Liner Kit" Search: 3800453 Note: If searching for an Option with a hyphen - in it, please use quotes. Search: “bb1726-01" Click here to print the Part Catalog Option List. Click on the Option number to view the Option Detail page.

The ESN and Option Name appear as the title of the new tab. Parts Menu Parts Catalog When an Option is selected a new tab or window is launched (depending on your browser settings). The ESN and Option Name appear as the title of the new tab.

Parts Menu Parts Catalog To configure your Internet Explorer settings to enable tabs select “Tools” then “Internet Options” and a new window will open. Make sure that you are on the “General” tab, then select “Settings” in the “Tabs” section. Click here to enable Tabbed Browsing. If tabs are not enabled, selecting a Parts Option will launch a new window.

This section shows what engines this part applies to. Parts Menu Parts Catalog This section shows what engines this part applies to. You can adjust the size of the illustration by clicking these options. Click here to view your shopping cart. Click here to add a part to your shopping cart. You can check for supersessions or ReCon equivalents by clicking the part number.

Parts Menu Default View Parts Catalog Default View The Parts Options have an expandable remarks column (where applicable), this reduces the need for scrolling. Click here to expand the remarks column for more detail. Expanded View

Parts Menu Parts Catalog After clicking on the part number a new window opens to display the information so you don’t have to leave the page.

Parts Menu Parts Catalog If you are looking up filters, you can click here to view the Fleetguard equivalent part number. After clicking in “View” the Fleetguard Part Number will appear along with a brief description and a picture of the part.

Parts Menu Campaigns & TRPs A Cummins Field Campaign is a set of proactive repair instructions to be followed on a specified population of engines. Engines identified in a Campaign are expected to be located so that modifications can be performed prior to a failure and within a specified period of time or limit of operation. A Cummins Temporary Repair Practice (TRP) is a set of repair instructions to be followed on a specified population of engines, if those engines have failures or complaints consistent with the ones identified in the TRP document. TRPs are fix as fail, not proactive like Campaigns, and are typically approved to avoid the future product coverage or policy cost associated with multiple failures from the same cause. When the text of the Campaign and TRP tabs is red, this means that there are active Campaigns and TRPs for this engine.

Click on the number to open a Campaign or TRP. Parts Menu Campaigns & TRPs Click on the number to open a Campaign or TRP. Once opened, the Campaigns and TRPs show details of the repair practices along with any pertinent information and a list of the ESNs that are covered.

Click here to see the announcements for all products. Parts Menu Product Announcements Product Announcements are documents that are used to notify users of upcoming Cummins products. The view for this tab defaults to only show announcements related to the engine model that is entered into QuickServe Online. Click on the blue text to open the document. Click here to see the announcements for all products.

Parts Menu Related Information The Related Information mini tab contains links to anything pertaining to Parts content that doesn’t fall under one of the categories of the other mini tabs. This includes things like Critical Parts List, Electrical Connector Database, and Related Parts Guide. The contents of this page are organized into two sections: Parts Applications and Parts Documents