DRAFT ISO 18091 Revision Overview Quality management systems — Guidelines for the application of ISO 9001 in local government ISO/TC176 TG 01

Purpose The intention of this presentation is to: provide an overview of the new ISO 18091 standard ISO/TC 176/TG 01

Introduction Introduction to ISO 18091 Local governments have a mission to make possible the development of a socially responsible and sustainable local community Management of quality in local governments can result in: sustainable economic prosperity social development at local levels including the deployment of an interaction with national and regional policies Guidelines for the application of ISO 9001 in local government Published 20xx ISO/TC 176/TG 01

Benefits Benefits of using ISO 18091 Improve organizations performance and provide a sound basis for sustainable development initiatives Ability to consistently meet customer and applicable statutory and regulatory requirements Facilitating opportunities to enhance customer satisfaction Addressing risks and opportunities associated with its context and objectives Ability to demonstrate conformity to specified quality management system requirements ISO/TC 176/TG 01

Revision Milestones 2019 2018 2017 Jun 2017 CD May 2018 DIS (Committee Draft) May 2018 DIS (Draft International Standard) Dec 2018 FDIS (Final Draft International Standard) Feb (est.) 2019 Published International Standard ISO/TC 176/TG 01

Summary The ISO 18091 standard: Provides concepts for improving customer satisfaction Outlines how organizations can manage code of conduct in a systematic manner to enhance customer satisfaction Can be used in any kind of organization ISO/TC 176/TG 01

For more information ISO/TC 176 SC2 Support Material https://committee.iso.org/tc176sc2 To obtain a copy of ISO 18091:20XX http://www.iso.org/iso/store.htm ISO/TC 176/TG 01