PACE of CHANGE Can you Cope? John Kunar June 09, 2000 Copyright NATO VM3 WORKSHOP PACE of CHANGE John Kunar June 09, 2000 Can you Cope? Copyright 35 Rosenfeld Crescent, Kanata, Ontario, Canada, K2K 2L2; Tel: (613) 271 - 8467; Fax: (613) 271 - 8466; www.delphigroup.com

Same Speed + Greater Maneuverability = WIN ! The Visual Same Speed + Greater Maneuverability = WIN ! John Kunar June 09, 2000 OODA ODOA Copyright 35 Rosenfeld Crescent, Kanata, Ontario, Canada, K2K 2L2; Tel: (613) 271 - 8467; Fax: (613) 271 - 8466; www.delphigroup.com

The Exponential Growth of Computing, 1900-1999 1910 1920 $1,000 of Computing Buys 1930 1940 1950 1960 1970 1980 1990 2000 10 Calculations per second 8 6 4 2 -2 -4 -6 Adopted from Ray Kurzweil John Kunar June 09, 2000 Copyright 35 Rosenfeld Crescent, Kanata, Ontario, Canada, K2K 2L2; Tel: (613) 271 - 8467; Fax: (613) 271 - 8466; www.delphigroup.com

Which One? CP KM e-B V Exchange ASP John Kunar June 09, 2000 Copyright 35 Rosenfeld Crescent, Kanata, Ontario, Canada, K2K 2L2; Tel: (613) 271 - 8467; Fax: (613) 271 - 8466; www.delphigroup.com

Where does obsolescence come from? - Amazon.com, Hewlett-Packard The #1 Competitive Threat …OBSOLESCENCE Only 30% of companies on Fortune 500 list a decade ago are still there today Where does obsolescence come from? - Amazon.com, Hewlett-Packard John Kunar June 09, 2000 Copyright 35 Rosenfeld Crescent, Kanata, Ontario, Canada, K2K 2L2; Tel: (613) 271 - 8467; Fax: (613) 271 - 8466; www.delphigroup.com

A little more is worth a lot more! Routine Surprise RESPONSE Innovative Knowledge Knowledge John Kunar June 09, 2000 Information Predetermined Memory Knowledge IS Solutions STIMULUS Copyright 35 Rosenfeld Crescent, Kanata, Ontario, Canada, K2K 2L2; Tel: (613) 271 - 8467; Fax: (613) 271 - 8466; www.delphigroup.com

Speeding Through the Knowledge Chain Internal External Quadrant ONE Quadrant FOUR INTERNAL AWARENESS Always collectively aware of its strengths and weaknesses across structural silos and functional boundaries EXTERNAL AWARENESS Constantly removing filters between the outside and its innovative capacity to form true partnerships/alliances with prospects Awareness John Kunar June 09, 2000 Quadrant TWO Quadrant THREE INTERNAL RESPONSIVENESS Able to instantly organize skills based on an unfiltered assessment of its resources and external demands/opportunities INT. RESPONSIVENESS The final measure of instinct is the agency’s perpetual ability to meet external demands on its own terms - even when the external cannot articulate these Responsiveness Copyright 35 Rosenfeld Crescent, Kanata, Ontario, Canada, K2K 2L2; Tel: (613) 271 - 8467; Fax: (613) 271 - 8466; www.delphigroup.com

Innovation Vs. Optimization “Wealth in this new regime flows directly from innovation, not optimization. That is, wealth is not gained by perfecting the known, but by imperfectly seizing the unknown.” Kevin Kelly, New Rules for the New Economy John Kunar June 09, 2000 Copyright 35 Rosenfeld Crescent, Kanata, Ontario, Canada, K2K 2L2; Tel: (613) 271 - 8467; Fax: (613) 271 - 8466; www.delphigroup.com

Innovation Vs. Optimization “What we sell is the ability for a 43-year-old accountant to dress in black leather, ride through small towns and have people be afraid of him.” Harley exec, quoted in Results-based Leadership John Kunar June 09, 2000 Copyright 35 Rosenfeld Crescent, Kanata, Ontario, Canada, K2K 2L2; Tel: (613) 271 - 8467; Fax: (613) 271 - 8466; www.delphigroup.com

Beware Wireless in the field increases productivity, but companies lose dollars. Where is the ROI? John Kunar June 09, 2000 Copyright 35 Rosenfeld Crescent, Kanata, Ontario, Canada, K2K 2L2; Tel: (613) 271 - 8467; Fax: (613) 271 - 8466; www.delphigroup.com

Biggest Obstacles in Innovation John Kunar June 09, 2000 Copyright Source: The Delphi Group Research Survey -- 1999 35 Rosenfeld Crescent, Kanata, Ontario, Canada, K2K 2L2; Tel: (613) 271 - 8467; Fax: (613) 271 - 8466; www.delphigroup.com

KM - Innovation John Kunar June 09, 2000 Copyright Source: The Delphi Group Research Survey -- 1998 35 Rosenfeld Crescent, Kanata, Ontario, Canada, K2K 2L2; Tel: (613) 271 - 8467; Fax: (613) 271 - 8466; www.delphigroup.com

Strategic Imperatives Coherent Strategy Institutional Pride Strategic Partnerships Relevant Force Structure Resource Stewardship John Kunar June 09, 2000 Copyright 35 Rosenfeld Crescent, Kanata, Ontario, Canada, K2K 2L2; Tel: (613) 271 - 8467; Fax: (613) 271 - 8466; www.delphigroup.com