Information on Support Login 1. When a centre(ALC) of your district raises any issue through SOLAR support , the same shall be reflected in your “DLC Solar Login”. 2.Kindly check your solar login on regular basis to check for the issues forwarded/assigned to you. 3. If the issue gets resolved at DLC’s end the status needs to be updated to resolved mentioning the steps taken which gets assigned back to the ALC. 4. If the issue remains unresolved at DLC’s end the same needs to be assigned to OKCL after mentioning the steps taken by DLC.

First go to this link (Solar)

Enter DLC SOLAR login details Enter Password

You can close it here also When you will log in Notification will be displayed

After closing you can click on “Show” in your Solar login to view the issues

Click on Settings

Now click on “View Support Tickets”

You can check the “Current Status” also Now you will see the assigned tickets with Ticket ID You can check the “Current Status” also

Now click on Ticket ID

Now a issue description Page will come

If the issue get resolved by you then select “Resolved” & Submit If unresolved select “Forward” & submit. Update the steps taken by you in both the cases.

Don’t forget to comment in the comment box Don’t forget to comment in the comment box. Comment:What steps you have taken to resolve or tried to resolve

It will be reflected under “All” button If you have forwarded or resolved the issue it will not be reflected on “Assigned” button It will be reflected under “All” button

Check here issue no.4717(Example) is not visible in assigned pane

Now click on “All”

Check issue no.4717(Example) has been forwarded by you to us

When issue will be resolved from our side you will see “Resolved” notification on current status

After “Resolved "Click on Ticket ID

You will see what steps we have followed to resolve the issue in “Updates”

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