Introduction to Home Health CAHPS® Finding the pulse of your business

Today’s Objectives Overview of HHCAHPS HHCAHPS Protocols HHCAHPS Star Ratings JLM eMed Survey Reports Open for Q & A

What is CAHPS? Consumer Assessment of Healthcare Providers and Systems HCAHPS: Hospital Inpatients HHCAHPS: Home Health Patients CGCAHPS: Physician Clinic & Group Office Patients EDCAHPS – Coming Soon * www.hcahpsonline.org

HHCAHPS Overview National, standardized survey to address patient’s perspective of home health care 32 item survey instrument to capture patient’s experience while at the hospital Allows objective and meaningful comparisons of hospitals Public reporting of HHCAHPS results creates new incentives for hospitals to improve quality of care Public reporting enhances accountability in health care by increasing transparency of the quality of hospital care provided Data are reported on http://www.medicare.gov on the Home Health Compare website along with home health care clinical quality data (OASIS). * www.hcahpsonline.org

HHCAHPS Protocols Begin the telephone survey no later than 21 days after the sample month ends. Can initiate the survey between the 22nd and 26th day after sample month ends. Must obtain prior approval to initiate the survey more than 26 days after the sample month ends. Complete telephone data collection 6 weeks (42 days) after the first telephone contact attempts begin. JL Morgan will submit data files to the HHCAHPS Data Center * www.hcahpsonline.org

2 Types of Star Ratings (January 2016) The Quality of Patient Care Star Rating is based on OASIS assessments and Medicare claims data.  These rating were first published on HHC in July, 2015. Patient Survey Star Ratings.  Stakeholders proposed that the patient experience of care measures, based on the HHCAHPS survey data, be reflected in the star ratings. * https://www.homehealthcahps.org/

HHCAHPS Star Ratings Composites Overall rating of 9 or 10 Would definitely recommend the home health agency to friends and family. Home health team gave care in a professional way. Home health team communicated well with them. Home health team discussed medicines, pain, and home safety with them. * https://www.homehealthcahps.org/

CMS Star Ratings (Screenshot)

eMed Survey Reporting Tool

Login to client site Login to https://emedsurvey.com Enter Username and Password (contact JLM if you do not have a username assigned. Client Login: https://www.emedsurvey.com

Login to client site Login to https://emedsurvey.com Enter Username and Password (contact JLM if you do not have a username assigned. From this page, you can decide to select “Reports” or run a query from the database. Client Login: https://www.emedsurvey.com

Queries Real time data Can drill down on ‘any’ question for analysis Client Login: https://www.emedsurvey.com

Queries Shows results for specified filter https://www.emedsurvey.com Client Login: https://www.emedsurvey.com

Running Reports Provides a summary of entire survey Breaks down each response by category Allows for deeper analysis Client Login: https://www.emedsurvey.com

Deanna Bagwell, Sales/Marketing Contact Us: Jeff Morgan, President 205-408-8774 Office Jeff.morgan@jlmassoc.com Deanna Bagwell, Sales/Marketing 205-995-7153 Office Deanna.bagwell@jlmassoc.com Tanya Harris-Haynes CMS CAHPS Director 205-995-7144 Office tanya.harris@jlmassoc.com Wendy Dew HR/OAS CAHPS Mgr. 205-995-7107 Office Wendy.dew@jlmassoc.com Latrice Lawson Data Manager 205-995-7139 Office Latrice.lawson@jlmassoc.com J. L. Morgan & Associates 7057 Meadowlark Drive| Birmingham, Al 35242 205-995-4226 | Fax: 205-995-7141 www.Jlmorganandassociates.com