Thematic Review of Student Support Isabella Neergaard Petersen Black and Minority Ethnic Officer, Edinburgh University Students’ Association Brian Connolly Academic Policy Officer, University of Edinburgh

Our Presentation student consultation - we haven’t cracked it! student surveys - we haven’t avoided! share experience - learn from you

Thematic Review quality of student experience – identify good practice and areas for enhancement theme – overarching aspects of student support rather than individual support services positive and constructive - supporting areas to enhance provision

Thematic Review agile and in-depth – responsive, non-traditional approach empowering – themes nominated and driven by students collaborative – conducted in partnership with student reps

Engaging Students aims – what are the benefits for students? information - clear and succinct context incentives – extra motivation?

Thematic Review 2017-18: Mature Students, and Student Parents and Carers underserved - barriers to access consultation – qualitative (but then quantitative) outcome – Edinburgh Cares culture change project

Thematic Review 2018-19: Black and Minority Ethnic Students diversity – heterogeneous experiences student ownership – defining the consultation process focus groups - student led

Positives student focus – outcomes rooted in student needs rather than support area requirements methodology – more agile and responsive approach inclusivity – more recognition of the needs of marginalised and underserved groups

Challenges engagement fatigue – not another consultation! diversity – reaching and engaging with heterogeneous groups closing the loop – communicating outcomes and keeping up momentum

Questions?