NIATX CHANGE PROJECT 2017 Milwaukee County Behavioral Health Division

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Presentation transcript:

NIATX CHANGE PROJECT 2017 Milwaukee County Behavioral Health Division TEAM CONNECT NIATX CHANGE PROJECT 2017 Milwaukee County Behavioral Health Division

AIM Big: Reduce the number of re-admissions to the Acute Adult Inpatient Service at the Milwaukee County BHD. Little: Reduce the 30 day re-admission rate for the months of August and September 2017 by 25%, as compared to the average monthly 30 day re-admission rate from 2016.

CHANGE TEAM CONNECT Starting June 19, 2017, Team Connect staff will reach out by telephone, within 1 business day following discharge, to all individuals who are discharged from Acute Adult Inpatient units. The goals of Team Connect are to: Reduce the risk of harm to individuals post discharge Help improve continuity of care Ensure linkages to recovery focused supports Reduce the incidence of hospital readmission Team Connect staff includes: mental health clinicians and peer support specialists

RESULTS

NEXT STEPS ADOPT, ADAPT, or ABANDON? Adopt: Team connect will continue Adapt: Informing individuals of Team Connect and building rapport before discharge from hospital Adapt: Increase staff to allow more visits in the community by Team Connect

IMPACT Improving communication throughout community programs and with natural supports Enhancing discharge planning Having a sole contact that individuals can go to with questions and concerns Second and subsequent follow ups can be even more impactful Improving communication within BHD