Accident Expense Plus® eConnections / eSignature Recurring Credit Card Processing

Recurring Credit Card Processing for Accident Expense Plus Key points regarding online processing or recurring credit card payments eConnections and Chase online processing screens New script Questions JMS 6/5/2012

Key Points Recurring credit card available for all payment modals effective August 27, 2012 Electronic app process consists of three basic steps: Select “credit card” as a payment option Enter in the credit card info (via the chase portal which automatically pops up with the credit card selection) Validate credit card info Note that Initial credit card no longer available JMS 6/5/2012

Selecting the Credit Card Option

Summary Prior to Credit Card Processing

Chase Landing Page The Chase Landing page will display and the user will see this screen once he is navigated here from eConn web: The User will input the Credit Card Number on the above screen and click on Continue.

Chase Site – Card Account Information Since this is an external site the name and address are not carried over from e-connections. Note: User has option for different cardholder from primary insured or different billing address than the one in eConn Web. Click continue once data entry is complete

Chase Site – Summary Screen Good place to include credit card authorization language noted on the next slide.

Updated Script for Recurring Credit Cards You authorize American General Life Insurance Company to charge your {credit / debit} card ending in (repeat last four digits of credit/debit card number) in the amount of {$XX} on a {monthly, quarterly, semi-annual, annual} basis for premiums due on the insurance policy on (NAME OF PRIMARY INSURED).”   “You will receive an e-mail at the time of the charge to your account. The charge appearing on your credit / bank card statement as well as the e-mail confirmation will be your receipt of payment. Charges on your credit card statement will appear as AGL*INSPYMT. If the charge is dishonored by your credit / bank card company for any reason, your coverage may lapse for nonpayment of premium and you will be notified by us in order to provide payment.” “Do you agree?” (MUST get an affirmative “YES”) JMS 6/5/2012

Chase Site – Payment confirmation Screen

Email Confirmation This is a copy of the e-mail that will be sent to the cardholder (payor)

Chase Site - Confirmation Screen The User Clicks on the X shown above on Chase Confirmation Page to return to the eConn Web landing page. Note: Email may be delayed in some situations. So the user can click the X button once they receive the Confirmation page at CHASE. They don’t have to wait for the email.

If User Clicks on the Wrong Box . . .

. . . There is an EXIT option on the next screen

Completing Credit Card Enrollment

If Credit Card Enrollment is Not Completed . . .

Payment Method Options

eSignature Once transaction is completed, proceed to E-signature process (as usual). NOTE: No credit card authorization to be signed.

Recurring Credit Card on Application Here is how the Recurring Credit Card will display on the application included with the policy contract.

Questions? If you have any further questions please contact: A&H.marketing@aglife.com 1-877-399-7747 Or Mark Wilson mark.wilson@aglife.com 713-831-8321

Important Information Policies issued by: American General Life Insurance Company (AGL), 2727-A Allen Parkway, Houston, Texas 77019. Accident Expense Plus Policy Form Number 07120. The underwriting risks, financial and contractual obligations, and support functions associated with the products issued by AGL are its responsibility. AGL does not solicit business in the state of New York. Policies and riders not available in all states. American General Life Companies, www.americangeneral.com, is the marketing name for a group of affiliated domestic life insurers including AGL Important: prior to soliciting business, be certain that you are appropriately licensed and appointed with the insurer and that the product has been approved for sale by the insurer in that state. If uncertain, contact your American General Life Companies representative for assistance. FOR PRODUCER USE ONLY. NOT FOR DISSEMINATION TO THE PUBLIC AGLC106300