Unit 1.01 Apply verbal skills to obtain and convey information Sean Locklear Keisha Theodore Maria Santos

Employ communication styles appropriate to target audience Types of communication styles Controller: this type of communicator just want to know the facts; may be seen as bossy or controlling. They are very goal-oriented. Collaborators: also known as “The Supporter”. These types of people have low-key personalities, cool, and collected. They are the largest percentage of population. When there is conflict, people call on them to mediate. Analyzers: these types of people gather and organize information so they require a lot of detail. They are detail-oriented and hesitant at times. Socializers: also known as “The Promoter”. They love people and love to talk. They are naturally social.

Employ communication styles appropriate to target audience A target audience is the demographic of people most likely to be interested in your product or service. In order to reach your target audience, you must: Do research. Research what you are trying to promote. Make sure you have facts and evidence to support the claim you are making. Specify. Find out who is in the audience then try to group them. For example, if you are selling toys, you want to focus appealing to younger people or to parents. Needs. Once you specify what kind of people are in your project, you’ll need to find out what they need. Strategy. When you have collected all the information needed, you’ll have to pick the best type of strategy to appeal to the audience. This includes using different rhetorics.

Defend ideas objectively Stages of an idea evaluation process Formative evaluation. A method for judging the worth of a program while the program activities are forming. It ensures the program is acceptable before it’s completely implemented. Process evaluation. Determines whether program activities have been implemented as intended. Impact evaluation. Assesses the program’s effectiveness in achieving the ultimate goal. Outcome evaluation. This measures the programs effects in the target population by looking at the outcomes that the program has to achieve.

Defend ideas objectively 2. Procedures for defending ideas objectively Be prepared. Some people may or may not agree with your idea. Prepare yourself for any objections. Before presenting, consider what people might ask and create some responses to answer with. Thank any critics. Always thank your audience for their time and feedback. Practice. Practice the way you will present your idea. Practice with a small group of people to make yourself more comfortable. Control body language. Control how you react to a question physically. Don’t show any sign of irritation or anger by rolling your eyes or putting hands on your hip. Accept any criticism. Whether it’s positive or negative feedback, you must accept. Respond to a negative feedback the same way you’d respond to a positive feedback.

Participate in group discussions Effective group discussion techniques. Listen well: pay attention to the person speaking. Take turns well: take turns without arguing. Provide accurate information: Make sure the information your providing is true. Lead the way: Be the first one to do something, don’t wait for others to do it first.

Participate in group discussions 2. Procedures Ask questions: To ask for information regarding a situation Build on someone else’s comment: To add information on to a comment made by someone else Volunteer a new idea: Taking the initiative to offer your own ideas, opinion and/or views. Pointing out missing information: To call out and make known that some information is not there. Help the group summarize what’s been said: Discuss information that has been said and going over it with the group.

Handle telephone calls in a businesslike manner 1. Listen without interrupting: Shows respect to the person talking and allows for any important information and details to be heard. 2. Gather the facts and make a note of them: Make note of information and details that you are being told. 3. Take their details so you can get back to them: Make sure to ask for the contact information of the person that you are talking to. This may include their name, phone number, email adress, etc.

Handle telephone calls in a businesslike manner 4. Sympathize with them and offer to act as fast as you can: Assist the people your with and do it as fast as you can 5. Apologize if you have made a mistake: Acknowledge your mistake and apologize.

You have 30-45 minutes to complete it. Activity 1: Word search Find all the words. You have 30-45 minutes to complete it.

Activity 2: The Telephone Game Learn how to Communicate How to play: Get into groups of three One person will be the Controller One person will be the Analyzer One person will be the Collaborator/Socializer You will be given a sentence to read. The Controller will read the sentence to themselves. 4. After they finish reading the sentence the Controller will whisper the sentence to the Analyzer, who will then whisper it to the Collaborator/Socializer. 5. After they are done, the team will have discuss what they heard, and whether it was correct. Write it down. Roles: The Controller will lead the group. The Analyzer must pay attention to what the other members say. The Collaborater/Socializer will make sure the group stays active and collaborates.