Key Findings in Doncaster& Bassetlaw November 2018 #System Perfect Key Findings in Doncaster& Bassetlaw November 2018
#System Perfect What was the focus? This year we wanted to: Better understand peoples’ health and social care needs and behaviours Raise awareness about local services available in the area Understand why people choose to go to our A+E departments Focus on people aged 20-35 In addition, teams were keen to both support admission avoidance and discharge processes on both sites.
#System Perfect What did we do? Public Engagement and Communications An online survey was posted across social media and was also completed face to face A series of videos of clinicians has been shared, informing people about the different options for advice and treatment The Health bus visited local town centres in Doncaster, Thorne, Mexborough with plans to go to Worksop The team undertook visits to local large employers with teams spending time at DMBC, NEXT distribution centres and Greencore The team spoke with staff and patients on our Doncaster and Bassetlaw sites
#System Perfect Response The response to social media has been extremely positive reaching 100,000 people in total. Adding to this, we have received over 2,500 responses to the survey.
OUR DEMOGRAPHIC PROFILE #System Perfect Demographics OUR DEMOGRAPHIC PROFILE Gender Age Range Ethnicity 1,349 female 516 male 199 undisclosed 14-19 years old: 285 20-29 years old:311 30-39 years old:373 40-49 years old: 390 50 to 59 years old:328 60+ years old:178 1499 white British 9 Polish 7 Asian 3 Black Caribbean 3 Mixed race 2 Black African 2 Indian 1 Portuguese 1 Lithuanian 1 Slovak 1 Thai 1 New Zealand
#System Perfect Results Graph to demonstrate how people react when they are ill or injured GP 55% Rest 25% Hospital/999 22% Depends! 12.7% 111 11.1% Google 2.1% Walk in 1.4% Parents 0.5%
#System Perfect Results Awareness of Local Services: 99% are aware of GP practices 97% are aware of the Emergency Department (I’d suggest the discrepancy in this not being 100% is terminology – Emergency Department to Accident and Emergency and people simply leaving this blank by accident) 97% have heard of pharmacies and chemists 91% have heard of NHS 111 85% have heard of GP Out of Hours (people weren’t always sure how to access this service) 72% have heard of the Minor Injuries Unit ( some people thought this was at DRI) 62% have heard of the Doncaster Same Day Health Centre 56% have heard of NHS Choices (some people heard of it but unsure what it was)
#System Perfect Results Reasons given for patients attending ED: lack of GP capacity, difficulty in making an appointment or an individual not being registered with a GP instantaneous service which is available 24/7 a visit to ED acts to reassure that there is nothing serious a visit to the ED is dramatic, an event to post on Facebook, to attract likes, comments and attention
#System Perfect What Next? To increase awareness of services available to support patients at home for all health and social care professionals: through the on-line winter information packs To raise awareness of local support and services available to the public in times of urgent need: through the winter communications campaign Ongoing link with local businesses and organisations regarding health promotion and educational opportunities To explore ways to engage with minority groups including those for whom English is not their first language Future system perfect to potentially focus on Mental Health and Patient Choice To involve patients in the design of new models of care
#System Perfect 2018 Any Questions?