Enterprise Structure For Use Case Application of Various Token/Cert Proposals Presented by: Rebekah Johnson.

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Presentation transcript:

Enterprise Structure For Use Case Application of Various Token/Cert Proposals Presented by: Rebekah Johnson

The Enterprise Who is calling? I can be trusted. You wanted me to call you. Who is calling? Can I trust the identity?

The Enterprise Multiple Terminating Carriers

Platform Multiple Multiple Originating Carriers Terminating Carriers 1.555.555.0123 1.555.555.0124 1.555.555.0125 1.555.555.0126 1.555.555.0127 … Call Center Multiple Originating Carriers Multiple Terminating Carriers

Platform Multiple Multiple Originating Carriers Terminating Carriers 1.555.555.0123 1.555.555.0124 1.555.555.0125 1.555.555.0126 1.555.555.0127 … Call Center Multiple Originating Carriers Multiple Terminating Carriers 1.555.555.0123 1.555.555.0124 1.555.555.0125 1.555.555.0126 1.555.555.0127 … Call Center Platform

STIR/SHAKEN Framework Platform 1.555.555.0123 1.555.555.0124 1.555.555.0125 1.555.555.0126 1.555.555.0127 … Call Center Multiple Originating Carriers Multiple Terminating Carriers STIR/SHAKEN Framework “Authorized to use TN” 1.555.555.0123 1.555.555.0124 1.555.555.0125 1.555.555.0126 1.555.555.0127 … Call Center Platform

STI-PA STI-CA TN Provider Reseller SP OSP

STI-PA STI-CA Call Center/BPO TN Provider Reseller SP OSP Cloud Solution Bad Actor

STI-PA STI-CA Call Center/BPO Enterprise TN Provider Reseller SP OSP Cloud Solution Enterprise Enterprise Bad Actor MULTIPLE Terminating SP

STI-PA STI-CA STI-CA Call Center/BPO Enterprise TN Provider Reseller SP OSP TN SP OSP Cloud Solution Enterprise Call Center /BPO What is end goal? What does delegate cert, LEMoN Twist, STIR or any other proposal achieve or improve? Who benefits -Enterprise, Consumer, Originating Carrier, Enforcement, Analytics? Enterprise Bad Actor Enterprise MULTIPLE Terminating SP

Enterprise Impact and Considerations Minimal to no impact on outbound configurations/strategies to maintain use of voice channel Expectation of outbound solution partner to ensure calls trusted Struggles to understand how analytics and STIR/SHAKEN impact calls “because they have consent” Insight into how STIR/SHAKEN impacts their calls. What is the relationship they should have with solution provider and/or TN provider? Should I be requiring my solution provider to “sign my calls”? What does this mean? I AM trusted. You wanted me to call you. I know who is calling. I trust the identity.