Patient Satisfaction Survey 2018 …We’re Listening

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Presentation transcript:

Patient Satisfaction Survey 2018 …We’re Listening

Speed of booking in at reception isn’t always fast You Said: We Did: Doubling front desk staff at peak times, encouraging patients to use the self check-in facility Speed of booking in at reception isn’t always fast

Appointment availability is an issue You Said: We Did: Appointment availability is an issue We have increased our clinical team and skill mix to offer a range of more suitable appointments. We’ve also made more appointments available to book online

Parking my car is sometimes difficult! You Said: We Did: Parking my car is sometimes difficult! As the practice rents the building we are unable to increase parking spaces. We appreciate that parking can be difficult at peak times, and we are sorry for the same

We don’t know what online services are on offer to us You Said: We Did: We don’t know what online services are on offer to us If you would like to know what online services are available, please ask at reception or download the NHS App on your smartphone/tablet

I wasn’t clear of the triage call back system You Said: We Did: I wasn’t clear of the triage call back system We will ensure that the triage process is clearly explained to patients

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