Performance Management CRA

Things to Consider… Delegation of authority for performance management and discipline Who are the true decision-makers? Performance vs Discipline Union Environment Role of HR (decision-maker vs adviser; knowledge and experience) Review PSLRB Cases Departmental History

Common Themes HQ Performance Management vs Regional Performance Management Reticence to deal with higher level employees More time spent talking and less time spent acting Urban Myth: “Management won’t support us” Fear of grievance/harassment complaint/litigation Passing the blame Pointing the finger

Ways to deal with under-performing people 3 Simple Steps Identify what behavior is causing the employee to under-perform Confront their poor performance Redirect behavior to improve performance

Confronting Performance: 6 things to think about Never confront in anger Do it immediately No surprises Use data and facts Power of Peer Pressure Do not water down the message

Common Reactions - Be prepared Denial Finger pointing Lack of accountability Blaming management

Avoid the Colombo Factor

Chatham House Rules

Case 1 - Sanjay Employed 33 years with CRA Works as an Auditor Everyone knows he has been a problem employee Over last 5 years received performance ratings of unable to assess or level 1 Has the reputation of being litigious Claimed racial harassment in the past

Case 2 - Lorraine Employee with 30 years experience Corporate Auditor Smoker - comes in late every day Employee has been assigned lower complexity work Team Leader has spoken to the employee in the past

Case 3 - Elizabeth 31-year-old Appeals officer Has an accommodation that she can work from home Filed grievances to change her Team Leader Very aggressive and belligerent

Further Things to Consider… Get involved Support the Manager Often Performance Management is a Chess Game Be prepared to assign lower complexity work Consider requirement letters

Further Things to Consider…(cont.) Ensure employee accommodations are formalized Think outside the box Digital Footprint Take the risk