People helping mental health care get better #coLondon17

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Presentation transcript:

People helping mental health care get better #coLondon17 James Munro, CEO @jamesfm55

Mission Our mission is to provide an online platform so that: people can share honest feedback easily and without fear stories are directed to wherever they can help make a difference, and everyone can see how and where services are listening and changing in response

Porters, reception, catering… Pt exp, comms, complaints… In each provider Clinical staff Moderation Porters, reception, catering… Pt exp, comms, complaints… Alerting CEO Commissioners Nursing, AHP students Healthwatch Researchers Patient groups CQC Local authority

staff + students listening 200,000 stories 7,000 staff + students listening stories read 90 million times 100,000 visitors per week

Our values Innovation Transparency Inclusivity Positivity Humanity

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