Customer Satisfaction Improvement Plan IMPROVE CUSTOMER SATISFACTION

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Presentation transcript:

Customer Satisfaction Improvement Plan IMPROVE CUSTOMER SATISFACTION Increase quality control testing Improve product quality Invest in more usability testing Use higher quality materials Increase market research budget Make prices more competitive Work with retailers to increase volume and lower prices IMPROVE CUSTOMER SATISFACTION Require results- oriented training Improve customer support Institute mentoring program Increase level of experience required for hiring Lower cost of fee-based support Add support options, such as Internet