1 Overview of Hotel Systems Pearl Brewer, Ph.D. University of Nevada, Las Vegas

2 Overview of the Hospitality Industry Hotel Systems Restaurant Systems Casino Systems

3 Hotel Systems CORPORATE CORPORATEACCOUNTING SYSTEM SYSTEM , MIS, DSS, ESS, EIS FORECASTING & SCHEDULING SCHEDULING TIME & TIME & TIME & ATTENDANCE AIRLINE AIRLINERESERVATION SYSTEM SYSTEMGDS TRAVEL TRAVELAGENTS CORPORATE GUEST GUEST HISTORY HISTORY FTP FTP MINIBAR CALL CALLACCOUNTING SYSTEM SYSTEM (CAS) (CAS) PAY PER VIEW / VIEW / CHECK OUT CREDIT CARD CREDIT CARDCREDIT CARDCREDIT CARD AUTHORIZATION & EFT & EFT PABX (SWITCH MAID DIAL-IN VOIC MESSAGE MESSAGEHANDLING WAKE-UP SYSTEM SYSTEM SALES & CATERING SYSTEM SYSTEM REMOTE SALES SALESMARKETING MAINTENANCE ENERGY ENERGY FIRE & FIRE & LIFE SAFETY LIFE SAFETY ELECTRONIC LOCK & LOCK & SECURITY SECURITY SYSTEM SYSTEM Energy Management INTERFACE WITH INTERFACE WITH DIRECTION OF DIRECTION OF DATA FLOW DATA FLOW Internet/ IntranetYIELDMANAGEMENT Guest Internet Access Golf System System Hand Held Purchasing CRM Central Reservation System PMS

4 Back-Bone Technologies PMS (Property Management Systems) PMS (Property Management Systems) CRS (Central Reservations Systems) CRS (Central Reservations Systems) GDS (Global Distribution Systems) GDS (Global Distribution Systems) POS (Point of Sales) POS (Point of Sales) Sales & Catering Sales & Catering Yield Management Yield Management Guest History Guest History Loyalty Programs Loyalty Programs Telecommunications Systems Telecommunications Systems CAS (Call Accounting Systems) CAS (Call Accounting Systems) In-Room Systems In-Room Systems Locking Systems Locking Systems HR (Payroll, Time & Attendance, Labor Scheduling) HR (Payroll, Time & Attendance, Labor Scheduling) Accounting Systems Accounting Systems

5 Property Management System Functions Property Level Reservations Property Level Reservations Guest Accounting Guest Accounting Rooms Management Rooms Management

6 Property Level Reservations Property Level Reservations Make reservations from Make reservations from –Telephone calls –Web site –Travel Agents –Mail –Other Reservations should Transfer from Reservations should Transfer from –CRS –GRS

7 Guest Accounting Module Account Settlement Account Posting Account Creation Account Update Account Entry Check-In Check-out

8 Functions of the Rooms Management Module Auxiliary Services In-House Information Room/Rate Assignment Rooms Status Availability Housekeeping

9 Property Management System: Lodging Management System (LMS) Integrated solution Integrated solution –Hotel Front Office –Housekeeping –Accounting Options –Handheld check-In »Print room key on the fly –Check-in/out Kiosk –Internet Booking Engine

10 PMS –Initial Screen Enter Guest Information Info about Stay –Arrival & departure Room Type –Assign room Payment Type View Guest History

11 PMS 1

12 PMS – Guest Folio List all charges List all charges Allows charges to be moved to another folio Allows charges to be moved to another folio Allows splitting of bill Allows splitting of bill Allows access to other information such as guest history Allows access to other information such as guest history

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14 Reservation Change Screen

15 What is an Energy Management Systems? Z This system is designed to control equipment for the purpose of maintaining comfort levels in the property. This allows some equipment to be automatically turned off and on based on the set criteria (temp. control, etc)

16 Energy Management Systems ò Demand Control ò Duty Cycling ò Room Occupancy sensors

17 Time and Attendance JD Edwards Tracks Labor Hours Tracks Labor Hours Allows clock in on multiple systems Allows clock in on multiple systems Forecasts Labor Needs Forecasts Labor Needs

18 Electronic Key Locks Guest Safety Can Interface to Energy Management System Internal Security –Tracks employee movement through rooms

19 Electronic Key Lock Systems Keys are typically made at the front desk but could be a kiosk Keys are typically made at the front desk but could be a kiosk Keys are typically a key mag-strip card but could be any mag- strip card (credit card). Keys are typically a key mag-strip card but could be any mag- strip card (credit card).

20 Hand Held Technology Information Technology Innovative Projects Pocket Boss

21 Credit Card Authorizations

22 Emerging Hospitality Technologies

23 Smart Networks

24 Hardware Touchscreens Touchscreens Customer Terminals (Funpad) Customer Terminals (Funpad) Self-Service & Kiosks Self-Service & Kiosks Handheld Terminals Handheld Terminals

25 Hot Technologies Whats Going On In The Outside World?

26 Want to Know Whats Going to be Hot? Watch the Movies

27 The General Hotties Wireless Wireless Voice Recognition Voice Recognition Biometrics Biometrics Artificial Intelligence/Intuitive Systems Artificial Intelligence/Intuitive Systems Smart Cards? Smart Cards? Global Positioning Global Positioning

28 The General Hardware Story Focus on New Components Focus on New Components Speed Speed Storage Storage Monitors Monitors Keyboards? Keyboards? Video & Voice Embedded Video & Voice Embedded Peripheral Development Peripheral Development The New Look & Feel of PC Technologies The New Look & Feel of PC Technologies

29 Hardware Hotties I; PCs & PDAs

30 Hardware Hotties II; Pagers & Phones (& PDAs)

31 Hardware Hotties; More Pagers & Phones

32 Hardware Hotties III; Its In The Cards & Drives

33 New Points of Distribution Automobiles Automobiles Handhelds Handhelds Television Television Phones Phones Captive Opportunities Captive Opportunities –Airplanes –Hotel Rooms –Seats Others Others

34 A Little Out There? Personal Area Networks (PAN) Personal Area Networks (PAN) Wearable PCs Wearable PCs Watch the Watches Watch the Watches eShades eShades

35 Thats today lecture