Introduction of Member States and Candidate Countries Cyprus Czech Republic Estonia Hungary Latvia Lithuania Malta Poland Slovak Republic Slovenia Bulgaria Romania Turkey

Cyprus IPSG Representative Name: Andreas Mylonas What we hope to get out of participating in IPSG: Techniques how to disseminate the CAF and/or other quality management tools Networking with experts with a view to promoting formal business cooperation Gain knowledge and experience of how to organise/deliver a high level conference. What we hope to contribute to IPSG group: Organisation and delivery of a conference /training programme relating to the activities of IPSG. Participation in working sub-groups Knowledge Management, Benchmarking, and especially CAF. Participation in learning labs and Quality Conferences

The Czech Republic IPSG Representative Name: Jiri Marek What we hope to get out of participating in IPSG to gain know-how of good quality public administration to participate in joint programmes to improve the quality of our public administration to earn experience of good management of public administration What we hope to contribute to IPSG group to solve problems of good European public administration jointly with other Member States by active participation to assist in problem solving to be a good partner to all members

Estonia IPSG Representative Name: Juhani Lemmik, Estonian Ministry of Finance What we hope to get out of participating in IPSG CAF and its application, links with other models Benchmarking – what is it and how to use it Expert meetings (e.g process management) What we hope to contribute to IPSG group CAF experience, participation in expert meetings, contribution to EIPA website Quality Conferences Expert meetings and other new initiatives

Hungary IPSG Representative Name: Ákos Kovács What we hope to get out of participating in IPSG Approval of new CAF Action Plan Data, information and practical tools Benchmarking possibilities New, integrated and easy-to-use EPAN website What we hope to contribute to IPSG group To support CAF activities (top priority) CAF Action Plan – active paticipation e.g. Vienna Taking part in the work of LLs Use of the results of benchmarking, KM, etc

Latvia IPSG Representative Name: Reinis Upenieks What we hope to get out of participating in IPSG Ideas for national government Public service quality improvement strategy Support to the ongoing activities in the field Networking What we hope to contribute to IPSG group Challenges as new member Place for piloting new ideas

Lithuania IPSG Representative Name: Jurgita Domeikiene What we hope to get out of participating in IPSG to get knowledge and to learn from experience and achievements of the EU countries seeking to improve the quality of services delivered to citizens and businesses; to be involved in current process of developing of a new approaches and methods for improving the quality of public services. What we hope to contribute to IPSG group to participate actively in the work of IPSG; to ensure implementation of proposals and recommendations of IPSG and subgroups in order to meet objectives set in MTP; to spread results and achievements of IPSG in our country.

Malta IPSG Representative Name: Christine Madiona (standing in for Charles Polidano) What we hope to get out of participating in IPSG To learn about initiatives taken by other countries in the fields of quality assurance and service quality improvement. More specifically, to find out what measures other countries are taking to bring about tangible improvements in service delivery. What we hope to contribute to IPSG group To contribute our own experiences in these areas.

Poland IPSG Representative Name: Adam Misiuwianiec What we hope to get out of participating in IPSG Support in 1: Promotion of modern management solutions in public administration, Exchange of experiences in implementing CAF and benchmarking, Adaptation of CAF for Polish public administration conditions, Dissemination of CAF throughout Polish public administration, Training of Polish CAF trainers. 2. CAF participation effects: Improved contact between citizens and local authorities by CAF people surveys Improved quality of services delivered to citizens and businesses, Membership in CAF Network

Poland Engagement in works of IPSG. What we hope to contribute to IPSG group: Engagement in works of IPSG. Experience of Polish public administration

Slovakia IPSG Representative Name: František Kajánek What we hope to get out of participating in IPSG exchange of experiences new ideas as regards public administration useful personal contacts What we hope to contribute to IPSG group strong support to activities of common interest to the IPSG active role in the field Quality Management experiences in the field State Administration staff reform

Slovenia IPSG Representative Name: Gordana Žurga What we hope to get out of participating in IPSG: Knowledge Management 3QC What we hope to contribute to IPSG group: Participation in Knowledge Management Assisting with some of the background preparatory work for 3QC

Bulgaria IPSG Representative Name: Roumyana Rousseva

Romania IPSG Representative Name: Monica Dimitriu What we hope to get out of participating in IPSG learning and implementing CAF concept and Knowledge Management finding more about best practices from Member States being involved in joint programmes to improve the quality of the Romanian public administration finding more about the possible benchmarking partners What we hope to contribute to IPSG group become involved in benchmarking activities’ subgroup contribute to EIPA’s work, documents and materials participate within the Knowledge Management subgroup share our experiences with other countries which are in similar situations, by using EIPA’s site

Turkey IPSG Representative Name: Mr. Cevdet Yilmaz