Succeeding as a receiver Chapter 4 Listening Succeeding as a receiver

Listening is the "receiving" part of communication. A skill that requires conscious hearing We don't do it well 25% of what we hear is remembered

What is the cost of poor listening? If each American prevented just one $10 mistake it would save… Over $1 Billion

Rate Gap Between Speaking and Listening Listening spare time We speak 120 to 180 words per minute But we hear and process must faster

How we hear and process Hear 50 words Tune In and Think Hear Next 60 Words Tune Out and Mind Wanders Hear Next 70 Words Tune Back In and Think

What are the 4 Ways to Listen? Appreciative Listening Most basic -- music, nature, etc. Discriminative Single out sounds from a noisy environment Empathetic Listening Acting as a sounding board -- hear to offer solutions Critical Listening Evaluate if what you hear has value

Why is listening difficult? PROBLEM - Tune out dull topics - MEGO (my eyes glaze over) PROBLEM - Fake attention PROBLEM - Yield to distractions PROBLEM - Criticize delivery or physical appearance

Why is listening difficult? 5. PROBLEM - Jump to conclusions 6. PROBLEM - Overreact to emotional words 7. PROBLEM - Interrupt - quit listening when we speak

Filters to Listening These will distort listening Experience Biases Emotions Family Physical Condition Age Morals Religion Attitude

Listening in Speeches xplore–think ahead nalyze message eview–think about what has been said earch–look for hidden messages E A R S

Listening in Conversations Show you are listening Eloquent Grunts Door Openers - "Go on", "Really?", "Oh?"

Listening in the Workplace

Being Introduced and Introducing Others How to remember names: Repeat the name 2 or 3 times in your first conversation. Relate the person's name to something familiar. Develop a determination to remember.

Professional Procedure Seniority counts younger older Introduce older to younger Then Turn the Tables

Introduction Steps Make eye contact Extend your hand Make a brief comment that includes the name "A pleasure to meet you, Mr. Smith"

Accepting Criticism Don't tune out criticism Be coachable Overcome obstacles to criticism Put yourself in their shoes. Know that employers, teachers, coaches want to correct, not criticize.

Communication is a two-way street Ask for Explanations Get additional information Would you say that again?", "Excuse me, could you be more specific?” Paraphrase for understanding Be sure you are actively participating Communication is a two-way street

Put it Down on Paper Memory alone can't guarantee understanding key points How to take notes Be prepared Get it down Don't write everything

Recalling the Facts How does listening differ from hearing? What is the cost to America of poor listening? What happens because we speak at a different rate than we listen? How do we combat this? What are the four types of listening? What are the 7 deadly habits of poor listening? What in a speech can help listening? What can listeners do to help the speaker? What can you do to aid memory? Looking Back on Page 108

Vocabulary passive listening active listening appreciative listening discriminative listening empathetic listening critical listening filter testimonial false comparison jump on the bandwagon stack the deck name calling door opener paraphrase summarize Speech terms on Page 85