Culture Change Culture change has to transcend departmental boundaries and permeate throughout the organization Change requires top-down support, starting at the C-suite People managers must also play a role guiding, encouraging and correcting Each employee plays a role. Will you create a culture of blame or a culture of improvement? 1. Cultural Change: Alternating Text

What is a business coach? Helps you look at the big picture Guides you in enhancing your business skills Provides candid feedback Helps you identify business opportunities Links you with other professionals Helps you through business transitions Listens to the problems you are facing Helps you set goals Encourages and motivates you 2. Effective RCA? Selective Reading Blocks

Root Cause Analysis Needs Stakeholders who are bought into the process and vocally support it Discipline to attend meetings and do the necessary research work in between meetings Facilitator trained to run RCA meetings Time devoted to studying the problem (approx. 2-10 days) Tools and processes appropriate for each problem Subject matter experts with domain knowledge into the problem areas 3. RCA – simple picture + text

Where does RCA fit? Project Excellence (Px) and RCA (Root Cause Analysis) are highly related because, when you identify the problems and solutions (RCA), the project execution will naturally improve (Px) 4. Effective RCA? Diagram + simple picture

Process Mapping STEP 1 Identify scope of process – definition, process owner, start & end points Recruit Focus Team - people involved in the process STEP 2 Construct the Process STEP 3 STEP 4 Validate and obtain comments - from others involved in the process 5. Process Mapping: Alignment and Mumblers STEP 5 Identify opportunities - determine where areas for improvement exist STEP 6 Present back to management and other key people for their input 8 8 8

(open) (closed) Good communicators listen more, talk less 6. Open/Closed – layout, mumblers, color