Services and Procedures Current status ECAS HD Eurostat Communications, Applications and Systems Help Desk Services and Procedures Current status

ECAS HD Status Procedures Services On line demo Application Inventory Knowledge base Data flow arrival monitoring IRMS (Incidents reporting management system) Services Systems supported Access to the IRMS Web: portal and dedicated On line demo

Application inventory Web-based questionnaire available from: Statel web ECAS HD portal Available On line As PDF or plain text document

Software is installed on ECAS machine Knowledge base Software is installed on ECAS machine Available information will be load soon in the KB

Data flow arrival monitoring Integrated in the ISMS As soon as a data flow is processed by the server, notification are send to the ISMS XML format STATEL is used for the transfer Exception reports will be generated according to the agenda

System selected is Request Tracker (RT) Incidents reporting System selected is Request Tracker (RT) Open source license Possibility to adapt to the specific requirements Will be upgraded soon (version 2) Web and e-mail based system Incidents are generated On the web By mail (not implemented)

Incidents reporting (2) Complete history of the problem Displayed on html page Mail notifications Extraction for reporting Questions Do you want acces to the IMRS? To display incident status To receive mail notification To create the incident yourself

Systems supported STATEL STADIUM II STADIUM III TESTA COMEXT connection COMEXT application Level 1+ and 2 Level 1+ Level 0 (later level 1+) Level 0 Level 1

Access for local co-ordinator Access to the IRMS Access for local co-ordinator 3 possible levels 1. Display only the incident 2. Plus receiving mail notification 3. Plus incident creation Questions? Published on web

All available webs ECAS portal STATEL support ISMS IRMS webs Similar aspects Links to navigate ECAS portal Report publication STATEL support ISMS IRMS