Trade Profile | Organisational Structure | 2018 Publication date: September 2018 Next publication: September 2019 Trade Profile | Organisational Structure | 2018

Organisational Structure Group Operational Structure Massmart is a South African-based, globally competitive regional management group, invested in a managed portfolio of differentiated, complementary, large-format focused wholesale stores and medium-sized retail formats, as well as hybrid stores that cater to retail, wholesale and trader customers The Group is 51% owned by Walmart International Massmart is listed on the main board of the JSE Securities Exchange in the Consumer Services-Retail sector Massmart is the second-largest distributor of consumer goods in Africa, the leading retailer of general merchandise, liquor and home improvement equipment and supplies, and the leading wholesaler of basic foods Massmart operates in 13 countries in sub-Saharan Africa through the Group’s four operating divisions – Massdiscounters, Masswarehouse, Massbuild and Masscash CEO : Guy Hayward

Organisational Structure Overview Massmart operates four divisions: Massdiscounters, Masswarehouse, Massbuild and Masscash (Retail and Wholesale) Each division is run as their own entity, with their own MD and business functions The Group is undergoing a period of increased collaboration across and within divisions. Contrary to its historical positioning of fierce competition between Massmart divisions, there is a significant drive from Massmart central office to promote intra- Group collaboration to remove cost duplications, achieve a lower cost-to-serve, improve working capital management and reduce inefficiencies Massmart’s Purpose ”To be the most trusted, high-volume, lowest-cost, wholesale and retail Group in sub-Saharan Africa delivering exceptional value to mass-market consumers.” Massmart’s Commitment Massmart’s Values Ethical and Respectful: Good business at the centre of everything they do Excellence: Smart ideas that inspire everyday excellence “Saving customers money so they can live better” Responsible: Thoughtful choices for a better future Inclusive: Creating opportunities for everyone to prosper

Organisational Structure Trading Formats Division Trading Brands Target Shopper Ranging and Trading Area Massdiscounters Game LSM 5 – 10 DionWired LSM 8 – 10 “Wide range of general merchandise as well as comprehensive range of non- perishable groceries and, more recently, fresh food in selected stores.” 2,000 – 6,000m2 Masswarehouse Primary customer LSM 6 – 10 Secondary customer (via trade) LSM 2 – 6 “Extensive range of food, liquor and general merchandise including appliances, sports, outdoor, DIY, and home entertainment.” 9,000 – 11,000m2 Massbuild Builders Warehouse LSM 5 – 10 Builders Express LSM 5 – 10 Builders Superstore LSM 2 – 6 Builders Trade Depot LSM 4 - 8 “Comprehensive range of home improvement and gardening supplies, tools and building materials.” Masscash Wholesale LSM 2 – 5 Retail LSM 2 – 6 “Comprehensive range of groceries, ethnic cosmetics and liquor.” 200 – 8,000m2

Organisational Structure Shareholding Massmart’s largest shareholder is Walmart who, since 2011, is the controlling shareholder with 52.4% of the shareholding Next to Walmart the single largest shareholders are Aberdeen Asset Management Group (19.8%) and Public Investment Corporation (5.8%)

Organisational Structure Directorate Name Position Appointed Guy Hayward Chief Executive Officer 2001 Johannes van Lierop Chief Financial Officer 2015 Kuseni Dlamini Chairman of the Board 2014 Chris Seabrooke Deputy Chairman of the Board 2000 Nolulamo Gwagwa Non-executive Director 2006 Phumzile Langeni 2004 Roger Burnley COO and Deputy CEO of ASDA Walmart in UK 2017 Susan Muigai Executive Vice President, HR at Walmart Canada Enrique Ostalé President and CEO of Walmart’s Latam, UK and Africa regions 2016

Organisational Structure Executive Management: Central office CEO Guy Hayward CFO Johannes Van Lierop Group Human Capital Executive Jane Bruyns Chief Ethics & Compliance Officer Dharl Moodley Group CIO, Supply Chain and Logistics Executive Richard Inskip Group Financial Services Executive Gerhard Hayes Group Corporate Affairs Executive Brian Leroni Group Commercial Executive Llewllyn Steeneveldt Group Legal Executive, General Counsel and Company Secretary Joe Ralebepa Divisional Chief Executive Masswarehouse Doug Jones Divisional Chief Executive Masscash Kevin Vyvyan-Day Divisional Chief Executive Massbuild Llewellyn Walters Divisional Chief Executive Massdiscounters Albert Voogd

Maryla Masojada | Head Analyst Tarryn Butler | Senior Retail Analyst