Interviews & Body Language Planning 10

Effective Communication Skills Focuses on both speaking AND listening Exchanging information in a variety of ways Talking to others, emails, meetings, phone calls, reports, presentations, debates, etc. Why is it important? Key to every successful business and relationship Don’t want to miss out on important messages and cues

Interview Dress Code What to wear: What not to wear: Dress pants, collared shirt, dress shoes Dress, skirt and top, blazer, nice shoes What not to wear: Jeans, t-shirts, hoodies, sweatpants, leggings, crop tops, runners, sandals

Brainstorm With your group, think about the following two questions: 1. What are some things you SHOULD do in an interview? 2. What are some things you SHOULD NOT do in an interview? Write down your answers on a piece of paper Be prepared to share your answers in 5 minutes 

7 C’s of Communication What are they? Clear Concise Concrete Correct Coherent Complete Courteous

Barriers to Communication 1. Distractions 2. Lack of concentration 3. Amount of information 4. Use of jargon 5. Disorganized message 6. Unsuitable language 7. Emotional response 8. Thinking of a response 9. Lack of feedback 10. Mixed messages

Body Language Tells us what is unsaid while communicating with others Indicator of what people actually mean Important for communicating with people from different aspects of our lives Help you understand a person, and helps other understand things about you

Negative Body Language Emotion Facial Expressions Posture and Other Signs Anger & Frustration Frowning Staring Clenched jaw and teeth Hands behind back Arms folded Clenched fists Contempt Narrowing of eyes Eye rolling Smirking Increased physical distance Hands clasped behind head Suspicion Rigid jaw Lowered eyebrows Head tilted back or on slant Attempt to move away Squirming Crossed legs

Negative Body Language Resistance & Discomfort Averted gaze Frowning Leaning away Rigid body Increased personal space Hands clenched in fists Nervousness & Lying Avoidance of eye contact Delayed expressions False smile Fighting with anything in reach Sweating Moving around Fear Flared nostrils Slouching shoulders Shifting in seat Walking back and forth

Positive Body Language Emotion Facial Expressions Posture and Other Signs Interest & Involvement Intent and focused eye contact Smiling Nodding Open palms Leaning closer Mirroring gestures Confidence Direct eye contact Flexible movements Upright posture Firm handshake Acceptance Eye contact Encouraging face Slight touching

Interview Questions Remember to be: Honest Descriptive Clear Look through the interview questions handouts What do you notice? What do you want clarification on? How would you answer these questions?

How’s Your Handshake? Handshakes should be: Firm Shoulders back Facing each other When you are shaking someone’s hand, you should: Maintain eye contact Introduce yourself with your first AND last name Smile