Chapter 2 Office Competencies

2-1 Employment Outlook 2-2 Employment Competencies Office Competencies 2-1 Employment Outlook 2-2 Employment Competencies

Objectives 2-1a Explore the need for workers in the future. 2-1 Employment Outlook Objectives 2-1a Explore the need for workers in the future. 2-1b Identify office competencies needed in chosen careers.

Key Terms projections word processing desktop publishing proficiency data processing information management

National Overview of Employment Projections are estimates or guesses about the future based on known data. Workers Face Expanded Job Responsibilities Outlook for Employment of Office Workers

An Overview of Office Competencies Word Processing Word processing is creating written documents, such as reports or letters, by using a computer and software. Desktop publishing is producing high-quality documents that include both text and graphics. Basic Competencies Proficiency is the ability to perform at a satisfactory level. Workers Who Need These Competencies Opportunities in Office Support Services

An Overview of Office Competencies (continued) Data Processing Data processing is collecting, organizing, analyzing, and summarizing data. Basic Competencies Opportunities in Office Support Services Information Management and Transmission Information management refers to organizing, maintaining, and accessing data. Workers Who Need These Skills

An Overview of Office Competencies (continued) General Managing and Communicating Basic Competencies Workers Who Need These Competencies Opportunities in Office Support Services Your Future Prospects

2-2 Employment Competencies Objectives 2-2a Explain how an organization’s goals influence the expectations for employees. 2-2b Discuss general expectations related to employment competencies. 2-2c Discuss personal qualities and traits related to success on the job.

Key Terms total quality management continuous improvement ethics e-commerce diversity productivity personality character integrity

Goals Influence Expectations for Employees Total Quality Management Total quality management means establishing and maintaining high standards in how work is done. Continuous Improvement Continuous improvement means being alert at all times to ways of working more productively. Customer Satisfaction Ethical Standards Ethics are moral standards or values reflected in behavior.

Goals Influence Expectations for Employees (continued) Responsible Teamwork Diversity in the Global Marketplace E-commerce is business conducted electronically, as in buying and selling on the World Wide Web. Diversity is the quality or state of having differences or variety.

General Expectations for Employees Reliability Productivity Productivity is a measure of the amount of quality work done in a certain amount of time. Independence in Learning Developing Competencies

Personal Qualities Personality is the combination of traits that distinguishes one person from another. Character Character is a set of basic values and principles that are reflected in a person’s behavior. Integrity means honesty and trustworthiness. Self-Acceptance Maturity